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      Lloyds Banking Group

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      Customer Service Associate Interview

      11 Apr 2018
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Lloyds Banking Group (London, England) in Feb 2018

      Interview

      After completing the online assessment, I was invited for an interview. I arrived 10 minutes early as recommended but was made to wait 25 minutes. The interviewer introduced themselve and took me to an office where they told me they just wanted to get to know me. After about 20 minutes of conversation, they went over some competency questions and then showed me out

      Interview questions [2]

      Question 1

      Describe a time you went above and beyond for a customer
      Answer question

      Question 2

      Describe a time when you found a solution to a problem
      Answer question

      Other Customer Service Associate interview reviews for Lloyds Banking Group

      Customer Service Associate Interview

      1 Feb 2023
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Lloyds Banking Group

      Interview

      Online test - Situational Judgement Interview - Asked questions related to the 4 core values of Lloyds - Innovation, Customer First, Collaboration etc. Questions asked were not difficult, the interview process was not long.

      Interview questions [1]

      Question 1

      Is innovation important? How do you gaint trust within workplace?
      Answer question

      Customer Service Associate Interview

      7 Feb 2023
      Anonymous interview candidate
      Wolverhampton, England
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Lloyds Banking Group (Wolverhampton, England) in Jan 2023

      Interview

      Had the interview on Microsoft Teams, the interview overall was pleasant. But as this was my first job interview, I definitely went straight into the deep end. They got me to talk about my interests and asked me questions, we talked about commuting times etc. After that was a mock call roleplay, in which they got me to deal with fake customer queries and see how I dealt being in that situation.

      Interview questions [1]

      Question 1

      What can you bring to this postion? Why do you want to work for this company?
      Answer question

      Customer Service Associate Interview

      28 Oct 2022
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Lloyds Banking Group

      Interview

      Did an online assessment, then was scheduled for an interview. Was Interviewed by 2 people.. About 25 minutes section. By the end of the second week, they reach out to be about the result.

      Interview questions [1]

      Question 1

      Asked about their various values, trusting eachother, putting people first,Bold etc
      1 Answer
      1