Online application included a lot of questions, however it tells you if you are successful at the end and allows you to book a slot for an interview. On the day there was two parts to my interview. First was a standard interview. Most questions were pretty straightforward but I would prepare examples for their 4 I’s values. I was interviewed by a manager whilst someone else wrote down my answers. The second part was the role play, where you are the costumer assistant and the interviewer plays the costumer whilst someone else writes notes. Before it starts you are allowed 10 minutes where you are left to read 5 sheets of paper and the opportunity to make notes. They will ask for things that are sold out and just make sure you offer alternatives and then upsell other products. After this they leave the room and you are given a sheet to fill in what you thought went well and what you could improve on. Following on from this they returned and offered me a job. We then filled out a sheet with uniform size, availability etc. Overall the process probably took about an hour. The hours I applied for were different to the ones they could offer me on the day so In the end I had to decline the offer.