NHS 111 Contact Centre interview questions
Updated 4 Feb 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 20%RecruiterRecruiter
- 20%Recruitment agencyRecruitment agency
Interview search
6 interviews
NHS 111 Contact Centre interviews FAQs
- Glassdoor users rated their interview experience at NHS 111 Contact Centre as 66.7% positive with a difficulty rating score of 3.33 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Health Advisor and NHS 111 Health Advisor rated their interviews as the hardest, whereas interviews for Customer Service Representative and Non Emergency Call Handler roles were rated as the easiest.
- The hiring process at NHS 111 Contact Centre takes an average of 20 days when considering 6 user submitted interviews across all job titles. Candidates applying for Customer Service Representative had the quickest hiring process (on average 5 days), whereas NHS 111 Health Advisor roles had the slowest hiring process (on average 42 days).
- Common stages of the interview process at NHS 111 Contact Centre according to 6 Glassdoor interviews include:
Background check: 25%
Skills test: 25%
Phone interview: 19%
One on one interview: 13%
Group panel interview: 13%
IQ intelligence test: 6%
Here are the most commonly searched roles for interview reports -
- Health Advisor(17) ;
- NHS 111 Health Advisor(9) ;
- Call Handler(5) ;
- 111 Call Handler(4) ;
- 111 Health Advisor(2) ;
- NHS 111 Call Advisor(2) .
