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      Nationwide interviewsNationwide Member Care Representative interviewsNationwide interview


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      Member Care Representative Interview

      22 Sept 2015
      Anonymous interview candidate
      San Antonio, TX
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Nationwide (San Antonio, TX) in Sept 2015

      Interview

      The process moved along quickly...after applying online, I received an email to do an assessment. A few days after I completed the assessment I received an email for a virtual interview and to complete background application. Next, got the email for an in person interview. I got to the interview early and waited a while for it to start. Interview took place in a small room with two people. It was a STAR behavior interview. One person asked the questions while the other typed on laptop. It seemed like the interviewer tried to make light of the situation and joke around a bit. I honestly didn't get the joke/jokes, so it was a bit awkward. After interview, they gave me a tour. I was told they'd make a decision within a week. However, I never heard back from them.

      Interview questions [1]

      Question 1

      STAR based questions
      1 Answer

      Other Member Care Representative interview reviews for Nationwide

      Member Care Representative Interview

      13 Aug 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a staffing agency. I interviewed at Nationwide

      Interview

      It was a relaxed environment. Everyone was very welcoming. It was supposed to be three people interviewing me but it ended up be in my two. I after the interview I was able to shadow the position after I was offered the position.

      Interview questions [1]

      Question 1

      What are your strengths and weaknesses?
      Answer question

      Member Care Representative Interview

      5 Dec 2017
      Anonymous employee
      Des Moines, IA
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Nationwide (Des Moines, IA) in Apr 2016

      Interview

      Straight forward. They are looking for you to answer questions in a specific SMART format where you start with a previous situation you've had and what you did in that particular situation.

      Interview questions [1]

      Question 1

      Name a time you've had to overcome adversity at work and how'd you resolve it?
      Answer question

      Member Care Representative I Interview

      5 Oct 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at Nationwide

      Interview

      The first half of the interview was a shadowing of a tenured representative to give an idea of the type of work I would do on a daily basis. You sign confidentially paperwork to agree that you will not share information. It was an excellent opportunity for me to ask about the systems and the type of management I'd be working with. About 30 minutes into the shadow, they will come get you for the actual interview. I sat with two individuals whom asked basic interview questions. They were both very personable and used the S.T.A.R. method of questioning.

      Interview questions [1]

      Question 1

      Name a time when you've made a mistake?
      1 Answer

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