Network Rail CSA Customer Service Associate interview questions
based on 2 ratings - Updated 21 Feb 2026
Difficultinterview difficulty
Very positiveinterview experience
How others got an interview
100%
Applied online
Applied online
Interview search
2 interviews
Network Rail interviews FAQs
CSA Customer Service Associate applicants have rated the interview process at Network Rail with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for CSA Customer Service Associate roles take an average of 90 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Network Rail overall takes an average of 56 days.
Common stages of the interview process at Network Rail as a CSA Customer Service Associate according to 2 Glassdoor interviews include:
Skills test: 33%
Drug test: 33%
Group panel interview: 33%
Here are the most commonly searched roles for interview reports -
A Group Exercise, Station Tour and a Skills Based interview with safety and technical questions. A Group Exercise, Station Tour and a Skills Based interview with safety and technical questions
I applied online. The process took 3 months. I interviewed at Network Rail
Interview
Non technical skills and scenarios, asking for experience in issues you’ve had. Think about as many times as possible you’ve been in scenarios and use them to answe the questions. If you have experience you can use you will be okay, just revise as much as you can.