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      Nordstrom

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      Customer Service Representative Interview

      5 Aug 2018
      Anonymous employee
      Washington, DC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Nordstrom (Washington, DC) in May 2018

      Interview

      I applied online to work at a Nordstrom Rack in Washington, DC. The online application process was fairly simple. I then got an email about a week later with the opportunity to interview via phone. The interview on the phone lasted about 15 minutes long and was fairly simple. They told me upfront they were looking for people with a flexible work schedule and people who could work on weekends. By the end of the phone call interview I was asked to come in to the store for an interview next week. I interviewed with the store manager for about 25 minutes. She was taking notes by hand for the interview. I left feeling pretty confident and heard back several days later offering me a part time job.

      Interview questions [1]

      Question 1

      Tell me about a time you've worked with a difficult customer.
      1 Answer

      Other Customer Service Representative interview reviews for Nordstrom

      Customer Service Representative Interview

      13 May 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. I interviewed at Nordstrom

      Interview

      Very easy. Hired during seasonal so as long as you have an interest in working there and can go above and beyond for a customer that is what they care about!

      Customer Service Representative Interview

      29 Jul 2025
      Anonymous interview candidate
      Los Angeles, CA
      Declined offer
      Negative experience
      Easy interview

      Application

      I interviewed at Nordstrom (Los Angeles, CA)

      Interview

      Interview was easy and straightforward. They just want to get to know you, especially how customer service forward you are. Mainly consisted of a call with HR. They talked a little bit about the company and the role, certain benefits, location of office, etc.

      Interview questions [1]

      Question 1

      Describe a time you had a difficult experience with a customer.
      Answer question

      Customer Service Representative Interview

      17 Mar 2025
      Anonymous employee
      Overland Park, KS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Nordstrom (Overland Park, KS)

      Interview

      Great job love the manager made it through college highly recommend to anyone looking to have a fun work environment front of house of best but I always helped out on the floor to get to know the others

      Interview questions [1]

      Question 1

      Why do you want to work for Nordstrom?
      Answer question

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