I applied online. The process took 2 days. I interviewed at Nordstrom (Charlotte, NC) in Sept 2015
Interview
After applying and answering questionnaire online, they emailed a link within 4 hours to do an online webcam interview on my own time. Each individual question is recorded in a separate video. Each question is asked by a Nordstrom executive (?) in the form of a video. You are given 30 seconds- 1 minute to prepare your response and then you record your timed response (usually less than 3 minutes allowed). They provided a few practice questions you could complete with your webcam and even review your video. The interview questions could only be recorded once, just like a real interview. The whole interview process took about 10 minutes total. After submitting my interview, they responded very quickly within a few hours saying if the position was filled or if they were interested.
Interview questions [5]
Question 1
We are a company really focused on providing quality customer service. Tell me your strengths in customer service and provide an example of those customer service skills.
It was a good interview experience. The managers were straight forward and nice throughout the whole process. The questions were directly related to the role. They were transparent about the role and expectations.
I applied online. The process took 5 days. I interviewed at Nordstrom (San Antonio, TX) in Sept 2025
Interview
it was a really chill and easy interview, the manager was very warm and friendly and none of the questions were too difficult. there was a sale practice section where you have to pretend to sell an item to a customer, but it wasn't too difficult and the manager gave me some guidance and clarification on the practice scenarios. other questions included things along the lines of how you deal with competition, conflict, unhappy customers, teamwork, as well as availability
mock sale questions: what features of this item would you point out to the customer? what concerns or hesitations might the customer have about this item and how would you help them decide? after the customer decides they want the item, how would you close the sale?
I applied through other source. I interviewed at Nordstrom (Tacoma, WA) in Jul 2025
Interview
Extremely easy. I looked the part and got the job. My manager called me the same day to welcome me to the team. They like for their employees to have their own personal style that’s appropriate and makes others want to buy.
Interview questions [1]
Question 1
Why Nordstrom? How would you handle a difficult customer?
