I applied online. The process took 1 week. I interviewed at Rogers Communications (Pickering, ON) in Mar 2020
Interview
Interview was three steps, initial computer test, an over the phone interview and an in person interview. Initial computer test is timed and you pretend to be an employee working there. You need to work fast and smart. Over the phone interview asked basic questions about CSR. The in person interview was a scenario base
Interview questions [1]
Question 1
If someone was unhappy with their bill charges what would you do
I interviewed at Rogers Communications (Toronto, ON)
Interview
Over the phone after having application accepted online. Interviewer was friendly but seemed to have worked for the company for a long time and was not fully listening to my answers.
I interviewed at Rogers Communications (Montreal, QC)
Interview
Good. Chill. Nothing too difficult. They don"t ask for a lot. Just be legally able to work in Canada. Not much more to say. A lot of words requested. French required.
includes a phone screening, one or more assessments, and one or two rounds of interviews with the hiring manager and potentially a team leader or cross-functional partner.
Be prepared to show examples of customer service and de-escalation tactics and know how to upsell.
Why do you want to work for Rogers?
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer?
