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      Santander

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      Customer Experience Advisor Interview

      12 Mar 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Santander in Mar 2026

      Interview

      It was an online pre recorded interview which ended off with games to gauge your personality and behaviour which consisted of customer service roleplay and selecting people's emotions based off images

      Interview questions [1]

      Question 1

      Why do you want to work for Santander?
      Answer question

      Other Customer Experience Advisor interview reviews for Santander

      Customer Experience Advisor Interview

      25 Dec 2025
      Anonymous employee
      Three Bridges, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Santander (Three Bridges, England)

      Interview

      Applied online, nothing too difficult, uploaded my CV and put all of my personal details and the usual application questions like if I worked there before or not and all the diversity and equality questions. I got a call within two weeks and the video interview as arranged within a week.

      Interview questions [1]

      Question 1

      What do you know about Santander?
      Answer question
      1

      Customer Experience Advisor Interview

      23 Sept 2025
      Anonymous interview candidate
      Royal Leamington Spa, England
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Santander (Royal Leamington Spa, England)

      Interview

      I applied online and was quickly invited to complete a video interview and game-based assessments, likely triggered automatically after ATS screening. I completed everything the next day. However, after waiting four weeks, I received a rejection email stating that other candidates’ education, experience, and skills were a closer match. This decision seems to have been made during human review after the assessments, which means candidates invest significant time and effort before the fit is even evaluated. The process could be improved by applying clearer upfront filtering criteria and providing earlier feedback, so candidates’ time and energy are respected. Overall, the experience felt inefficient and could benefit from more timely communication.

      Interview questions [1]

      Question 1

      Tell me how you dealt with difficult customers?
      Answer question

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