Customer Representative applicants have rated the interview process at Santander with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Representative roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 36 days.
Common stages of the interview process at Santander as a Customer Representative according to 2 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 25%
Skills test: 25%
Other: 25%
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I applied online. The process took 2 weeks. I interviewed at Santander (Kettering, England) in Mar 2024
Interview
It was a video interview you can record at your own time. Based on about 4-5 questions with 2 minutes for each recording and you can re-record your answer for upto 3 times
I applied online. I interviewed at Santander (Leicester, England)
Interview
The process was rather straight forward with questions that I had experienced previously in other similar customer service roles. Would advice to stick to the STAR methodology and prepare as best possible. The interviewer was rather kind and people friendly.
Interview questions [1]
Question 1
Have you dealt with a difficult customer and what was your approach?