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      Customer Success Guru Interview

      31 Dec 2017
      Anonymous employee
      Galway

      Other Customer Success Guru interview reviews for Shopify

      Customer Success Guru Interview

      9 Mar 2025
      Anonymous interview candidate
      Ottawa, ON
      No offer
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Shopify (Galway)

      Interview

      After building a trial store, submitting my CV and cover letter - I received an email from a local team lead informing me that my application would be progressing. I was then sent a link to book my ‘Life Story’ interview. Life Story interview: It’s exactly what it says on the tin, but you should try and focus on your employment to date...the journey that’s brought you here to applying to Shopify. I received confirmation by email after this letting me know that I’d be proceeding to the next stage - ‘The Gauntlet’ I was once again sent a link to book my interview, and was requested to send on three professionals references. The Gauntlet: This is essentially a series of sample scenarios used to see if you inherently have what it takes to be a Shopify Guru. There is little preparation you can do for this, but be familiar with the resources provided for the interview. Scenario 1 & 2: Sample call from a merchant After receiving feedback from the first phone call, build on that feedback and try to improve for the second phone call. Scenario 3 & 4: Direct messaging through app on your trial store with a merchant (3), while simultaneously chatting with a team member in another chat (4). Scenario 5: Answer an email within 10mins After receiving feedback, answer email again within 7mins At a later date - once a reference(s) has been checked - I received a phone call confirming that I had been successful.

      Interview questions [1]

      Question 1

      Merchant had purchased a domain external to Shopify and, despite following our guidelines to connect their store with the domain the previous day, their store was not live.
      1 Answer
      11
      Neutral experience
      Average interview

      Application

      I interviewed at Shopify (Ottawa, ON)

      Interview

      The first Interview was on phone interview. I did not pass through to next stage of the process, which was an online test. After that would be another formal interview.

      Interview questions [1]

      Question 1

      What is your work style
      Answer question

      Customer Success Guru Interview

      22 Jun 2024
      Anonymous employee
      Vancouver, BC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Shopify (Vancouver, BC)

      Interview

      The interview process was pretty intense. They asked me about my life story, but I’d also created a store before that. Then I had to do a technical interview where I pretended I already had the job.

      Interview questions [1]

      Question 1

      Tell me your life story.
      Answer question

      Customer Success Guru Interview

      2 May 2024
      Anonymous interview candidate
      Vancouver, BC
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Shopify (Vancouver, BC)

      Interview

      The interview experience was professional, friendly and organized. Interviewee did notify via email whether I got the offer or not. Great to hear back the results since typically companies don't.

      Interview questions [1]

      Question 1

      Questions: Tell me your story.
      Answer question