I applied online. The process took 1 day. I interviewed at Support.com (Redwood City, CA) in Dec 2012
Interview
The interview process was very short. The interviewer seems more interested in my customer service background that my technology skills. Once I got to know more about the job I had to do a lot of research and learn about the processes need to completed my daily tasks. The interview was nice and polite.
Interview questions [1]
Question 1
What kind of technology do you use on a daily basis?
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Interview questions [1]
Question 1
What company’s have you done customer service for?
I applied online. The process took 3 weeks. I interviewed at Support.com (LaFollette, TN) in Jan 2019
Interview
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.
