I applied online. The process took 2 weeks. I interviewed at T-Mobile (Greensboro, NC) in Apr 2011
Interview
Phone interview went great. I was asked to go meet with the area manager. However, I was given the wrong address for the store where the 1 on 1 interview supposed to take place. I called HR and he had one of the interviewer step outside the store to get the correct address from the street!!. When I arrived I had a panel of 4 employees interviewing me not a an area manger as I was told. They were all from one minority race. It makes me question if the credentials for the job is being compromised in favor racial affiliation by this panel.
Interview questions [1]
Question 1
Tell about an experience with unhappy customer and how you managed it?
Phone interview
Video interview
Interview with 2 direct managers.
They will determine whether you move forward.
It depends on you passing an assessment
Passing a job role play
They also want you to demonstrate previous roles.
I applied in-person. The process took 4 weeks. I interviewed at T-Mobile in May 2023
Interview
Two interviews on a panel of other managers that pass you off to the district manager. You’d need to have a 20 minute presentation going over why you are the person for the job and your credentials.
Interview questions [1]
Question 1
How to develop your team and coach them to success
Straight forward sales and success focused questions. They are looking for open hours and performance driven individuals. Standard one on one interview process with a current store manager and a district manager of the district.
