I applied through a staffing agency. The process took 2 weeks. I interviewed at The Cigna Group (Norfolk, VA) in Nov 2022
Interview
I went through a staffing agency so there was only one "60 minute" interview with Cigna (the other two were a 30 minute teams call and later a ~10 minute phone screen with the staffing agency). From applying to getting an offer letter, the process took two weeks. The interviewer was very sweet and began by introducing herself as well as providing information about the role. Then she informed me how the interview would proceed in sections, behavioral questions, scenario, then some administrative questions. All in all, the call lasted just under 30 minutes. I almost immediately was offered the position after the call.
Interview questions [3]
Question 1
A frustrated woman calls and asks you about her benefits, how would you attend to her call?
I applied online. The process took 1 day. I interviewed at The Cigna Group (Newark, NJ)
Interview
The interview process was easy and pretty straightforward. The interviewer will start by explaining a bit about the role. You will be asked about 8-10 questions, mainly behavioral/situational ones. Try to showcase skills like problem solving, empathy, and communication in your answers.
Interview questions [1]
Question 1
-Name a program or task that you had difficulty with learning how to use. What challenges did you face and how did you overcome them?
-Describe a difficult situation at work and how you handled it.
-Describe a time when you went above and beyond for a customer.
