I applied online. The process took 5 weeks. I interviewed at The Hartford (Indianapolis, IN)
Interview
Applied in mid May. The day I applied I had to take a pre-employment assessment. It also had like a call center mock assessment in there to feature what you'll be doing and also making sure you could do it. A little more than a month later I got a email stating to do a 20-30 min phone assessment. Phone assessment briefly explains the position and salary. Got invited to do a in person interview the following day at their location. Lasted about 20 mins. Very easy & personable. A mini tour of their building.
Interview questions [1]
Question 1
Explain a time where you handled a difficult customer.
After applying, I received an email to complete an online assessment which took a good amount of time. Following the online assessment, I had an over the phone interview in which I was asked basic questions to determine whether I would receive the opportunity for an in person interview. My in person interview was very easygoing; I was interviewed by two employees who made the meeting very comfortable.
I applied online. The process took 3 weeks. I interviewed at The Hartford (Windsor, CT) in Feb 2015
Interview
There was a mandatory pre-employment online assessment, followed by a half hour phone interview with a recruiter asking basic customer service and career goal questions, then an in person interview with 2 department supervisors. Most questions were customer related or time management related. They are looking for some amount of personality, but want to make sure you can still be robotic and follow corporate America standards.
Interview questions [1]
Question 1
How well are you with time management and how do you manage to stay on schedule during the day?
