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      Thomson Reuters

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      Product Support Representative Interview

      5 Oct 2015
      Anonymous employee
      Accepted offer
      Neutral experience

      Other Product Support Representative interview reviews for Thomson Reuters

      Product Support Representative Interview

      12 Jul 2018
      Anonymous employee
      Carrollton, TX
      Accepted offer
      Difficult interview

      Application

      I applied online. I interviewed at Thomson Reuters

      Interview

      You will have a phone screen interview, and then get invited in office for a 3 hour interview that includes a tour of the facility and 3 interview with 3 different people from the management team. The questions are behavioral based, so if you prepare well you will do fine.

      Interview questions [1]

      Question 1

      Explain a time when you dealt with an irate customer, what was the situation and what was the outcome.
      Answer question
      avatar
      Thomson Reuters response
      10y
      Thank you for your time, participation and review of the interview process. Welcome to Thomson Reuters!
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Thomson Reuters (Carrollton, TX) in Jul 2018

      Interview

      I applied online and it took about 2 weeks before I got an email asking me to do a HireVue interview. You basically record a video of yourself on your computer answering questions with a few written responses. About 3 weeks later, I did an in person interview with 3 managers and shadowed a current employee. That took about an hour and a half.

      Interview questions [1]

      Question 1

      Where do you see yourself in 5 years? What do you look for in a job?
      Answer question
      2
      avatar
      Thomson Reuters response
      7y
      Thank you for taking the time to provide us with feedback. We're glad that you have decided to join Thomson Reuters!

      Product Support Representative Interview

      19 Jan 2017
      Anonymous employee
      Ann Arbor, MI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Thomson Reuters (Ann Arbor, MI) in Jan 2017

      Interview

      The interview process was fast, i want to say within 2 week. Very professional, I went through an online interview, and an on site interview where i had a chance to Shadow a representative.

      Interview questions [1]

      Question 1

      Most interview questions were simple, basic customer service questions. Ex: How did you handle a situation that involved an unhappy customer.
      Answer question
      1
      avatar
      Thomson Reuters response
      9y
      Thank you for taking time to provide us with feedback. We're glad that you have decided to join us - Welcome to Thomson Reuters! Keep an eye out for an email with information about onboarding. If you have any questions, please reach out to your recruiter and/or hiring manager.