I applied online. I interviewed at Thomson Reuters
Interview
You will have a phone screen interview, and then get invited in office for a 3 hour interview that includes a tour of the facility and 3 interview with 3 different people from the management team. The questions are behavioral based, so if you prepare well you will do fine.
Interview questions [1]
Question 1
Explain a time when you dealt with an irate customer, what was the situation and what was the outcome.
Thank you for your time, participation and review of the interview process. Welcome to Thomson Reuters!
Positive experience
Easy interview
Application
I applied online. The process took 4 weeks. I interviewed at Thomson Reuters (Carrollton, TX) in Jul 2018
Interview
I applied online and it took about 2 weeks before I got an email asking me to do a HireVue interview. You basically record a video of yourself on your computer answering questions with a few written responses. About 3 weeks later, I did an in person interview with 3 managers and shadowed a current employee. That took about an hour and a half.
Interview questions [1]
Question 1
Where do you see yourself in 5 years? What do you look for in a job?
I applied online. The process took 2 weeks. I interviewed at Thomson Reuters (Ann Arbor, MI) in Jan 2017
Interview
The interview process was fast, i want to say within 2 week. Very professional, I went through an online interview, and an on site interview where i had a chance to Shadow a representative.
Interview questions [1]
Question 1
Most interview questions were simple, basic customer service questions. Ex: How did you handle a situation that involved an unhappy customer.
Thank you for taking time to provide us with feedback. We're glad that you have decided to join us - Welcome to Thomson Reuters! Keep an eye out for an email with information about onboarding. If you have any questions, please reach out to your recruiter and/or hiring manager.