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      Customer Success Manager Interview

      13 Nov 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Trustpilot

      Interview

      Good it was quite straight forward I think there was about 3 rounds to go through the last being a presentation and the first and second being chats with management

      Interview questions [1]

      Question 1

      About my personality to see if I was a cultural fit
      Answer question

      Other Customer Success Manager interview reviews for Trustpilot

      Customer Success Manager Interview

      12 May 2026
      Anonymous interview candidate
      Milan
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. I interviewed at Trustpilot (Milan) in Mar 2026

      Interview

      Huge gap between the HQ narrative, company values, description of culture and the actual Milan experience onsite. I was very excited to see the “office vibes” as talent acquisition described but there was nothing of the sort. It could be the hiring team was under unrealistic expectations (as they mentioned the very ambitious targets), but overall I felt some sense of discrimination or as though I was wasting their time. The in person experience required a lot of preparation, travel and the pressure of the interviewer’s interrogation. It was rushed as though they had already made another selection and were checking a box by offering me the opportunity to pitch them. All of this over a 5 month period from application to final feedback call. The process is: 1-First interview with talent acquisition 2-Second with hiring manager 3-In person case study interview with hiring team 4-Feedback call or offer call And other mobile calls from HR in between. Salary: 72K base salary and 89K OTE

      Interview questions [1]

      Question 1

      Why Trustpilot? How did you feel about your interview experience?
      Answer question

      Customer Success Manager Interview

      17 Dec 2025
      Anonymous interview candidate
      Hamburg
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Trustpilot (Hamburg)

      Interview

      HR Screening, dann erstes Interview mit Hiring Manager, dann Case Study und dann noch eine letzte Kultur und Team Fit runde. Diese ist besonders tricky gewesen, unbedingt gut drauf vorbereiten.

      Interview questions [1]

      Question 1

      Welches waren Momente/Situationen die ihnen bei ihrer letzten Stelle nicht gut gelungen sind?
      Answer question

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