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      CSR Interview

      7 Jun 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Other CSR interview reviews for UPMC

      Customer Service Representative Interview

      19 Feb 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at UPMC

      Interview

      I Applied, I got a Interview, I was Offered the job and then I took a Drug test. It was a smooth process , And I was kept up to date On everything .

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with irate customers
      Answer question

      Application

      I applied online. I interviewed at UPMC in Aug 2025

      Interview

      Interview was via zoom with two people. Asked very standard questions, lots of scenarios like: how would you handle a difficult team member/customer, I knew I wasn't going to get a call back because they ended the interview praising me for trying to interview for a field I didn't currently work in and that they had other internal candidates left to interview.

      Interview questions [1]

      Question 1

      How do you prioritize your daily tasks.
      Answer question

      Customer Service Representative (CSR) Interview

      26 Mar 2024
      Anonymous interview candidate
      Latrobe, PA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at UPMC (Latrobe, PA) in Feb 2024

      Interview

      The interview process was okay, in terms of the procedure, although I immediately got the feeling that the interviewer did not care for me and her negative reactions to my responses left me unable to focus

      Interview questions [1]

      Question 1

      Tell me a time when you had to handle a difficult situation with a customer.
      1 Answer

      Customer Service Representative Interview

      29 Sept 2022
      Anonymous interview candidate
      Pittsburgh, PA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at UPMC (Pittsburgh, PA) in Aug 2022

      Interview

      They call and email to set up in-person interviews. Satisfactory experience with staff, they are knowledgeable and can answer any questions. Nothing was left to the imagination if the communication flows.

      Interview questions [2]

      Question 1

      Salary requirements, and job experience.
      1 Answer

      Question 2

      I was asked about my qualifications.
      1 Answer