I applied online. The process took 2 weeks. I interviewed at USAA (San Antonio, TX) in Aug 2017
Interview
First I submitted an application then was asked to take an assessment. The assessment isn't difficult. A few days later I received a phone interview. The phone Interview was a few basic star questions. After the phone interview I was offered a face to face manager interview. The face to face interview was with two managers. One asked questions and one typed. It was a very comfortable interview. A little over a week later I was called with a job offer.
Interview questions [3]
Question 1
Tell me a time you spoke with a customer that lost trust in your company and what did you do to regain their trust.