I applied online. The process took 3 weeks. I interviewed at Verizon (Chandler, AZ) in Sept 2011
Interview
I applied first online. After about two weeks I received a call back and someone requested a phone interview. The phone interview went great. After the phone interview I was invited to to test my typing skills and also my overall ability to be familiar with the systems used on a day to day bases. After I passed the test I was invited for an in person interview and a tour of the facilities. After the in person I was offered the position based on me passing a background check and a drug test.
Interview questions [1]
Question 1
Tell me about a time that you had to give a customer bad news? How did you relay the message and how did the customer react?
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how
