Virgin Media O2 Apprentice Field Engineer interview questions

I was phoned promptly at the time scheduled. The interview questions were not based on competency, they were more laid back questions. They included; Why did you apply for this role? Have you ever been tempted to give up on something? If you were in the field and something went wrong but you were able to do it whilst not properly following the safety protocol, what would you do? How would you describe the customer being the priority?