I applied online. I interviewed at Zillow in Apr 2021
Interview
Interview process started with a 30 minute initial phone call screen with recruiter, asking behavioral questions and situational questions. Next step was an hour and a half Zoom interview with the team.
Interview questions [1]
Question 1
In your current role how are you measured by metrics?
What makes you successful?
Can you tell me about a time when you had to tell a customer no, how did you go about this?
I'm sorry to hear that you didn't have a positive interview experience with us. If you're open to providing additional feedback, I would love to hear from you. -Annie Rihn, VP of Recruiting | annie@zillowgroup.com
Other Customer Care Advocate interview reviews for Zillow
got the email for phone screen interview, and I confirmed the phone interview, set up the Phone interview - phone interview was about 20 minute long, process was nice and smooth - didn't get it.
