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Case handler Interview Questions

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Case Handler interview questions shared by candidates

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Momenta Group
Graduate Case Handler was asked...20 June 2019

3 skills you would bring to the job

1 Answers

Use STAR method

Capita

Name a time you dealt with a challenging customer?

1 Answers

Use real life examples.

Capita

"30 years at (a minor former employer), that's good, how was that for you?"

1 Answers

"I wasnt with that employer for thirty years, I was with... (a major previous employer to that) for 30 years." The interviewer hadn't even bothered reading my CV/Resume properly! Hilarious... incompetent. Less

Moneybox

What makes you want to work for Moneybox?

1 Answers

Working for a company that listens to it's employees and implements change quickly where needed. Less

The Very Group

What have I learnt?

1 Answers

I was going to ask you the same question.

BrightHouse

How do you handle workload? How do you deal with difficult customer? How do you know if you've compensated the customer correctly?

1 Answers

- Working through a calendar - Building rapport - The use of compensation calculator Less

Do you like tea or coffee? You can make as much as you like for free.

1 Answers

Can you use Microsoft Word?

Xafinity Hazell Carr

How does it sound?

1 Answers

Sounds fine ( say yes )

Shoosmiths

Why do you want this job and why do you want to work for Shoosmiths?

1 Answers

I broke the question down into two parts and answered them separately

Capita

Describe a time where you have had to change your work plans to suit commercial demands?

1 Answers

Spoke about targets required & how I met them

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