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Case Handler Interview Questions

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there were 3 questions. one describe a time when you were unfairly criticized. a time when you improved a process. A tome when you worked under pressure.

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i though I had answered questions well enough but they said I was borderline!! Although the written test actually proves you can do the job. I was lead to believe by the agency that the interview was just a formality if you passed the test so maybe I was under a lase sense of security. They operate the STAR system so be prepared... it was a shot term temp job so rather annoyed but to be honest I wonder whether it had anything to do with age as im the wrong side of 30 !!! was not impressed with their reasons .

"30 years at (a minor former employer), that's good, how was that for you?"

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What is your biggest weakness?

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A time where you had to adapt to change quickly?

describe a time where you have found it difficult working as part of a team

Describe a time where you had to deal with a difficult person.

Describe a time where you had to deal with a challenging customer and how did you manage the issue?

Time i showed excellent customer service Time i showed initiative.

Describe a time where you did not meet the goals that were asked of you.

Do you like tea or coffee? You can make as much as you like for free.

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