Lending manager Interview Questions
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Lending Manager interview questions shared by candidates
Explain your background and professional experience, and how it relates to the job description.
1 Answers↳
Explained all my background and how it related to the position.
1) The customer experience is extremely important to the bank. How do you handle situations with customers and give examples of your customer service in previous jobs. 2) Are you able to wear multiple hats in the role? Are you ok doing tasks that may be outside of the normal job duties? Flexible? Team player? 3) Are you ok saying no?
1 Answers↳
I gave examples of my customer service experience and reviewed past customers have given about working with me. I also gave examples of dealing with difficult situations and demonstrating reassurance and finding solutions that work for everyone. I'm always ok saying no. No is a learning and growth opportunity for going forward. Doesn't necessarily mean can't happen, means there are some additional steps or processes needed to go forward. Less
How do I handle staff that are not meeting performance goals?
1 Answers↳
Sit the staff down individually and ask if they are experiencing any hang ups that are preventing them from meeting their goals. If the staff is just incompetent, I would figure out what training they need to start meeting performance expectations Less
How would you manage the ongoing supply of business?
With an understanding of Firefighters First Credit Union, their mission and field of membership, how would you develop, innovate and grow this department to better serve the members?
Tell me a time you had a difficult customer, how did you handle it and what was the outcome
