What you'll be doing

• Test and assure the quality of the Transport Management System (TMS) and other solutions across functional, operational, and environmental scenarios prior to customer release, including validation of integrations with external systems (e.g. telematics, ERP, WMS and mobile devices).
• Support and guide customers through User Acceptance Testing (UAT), taking a proactive role in validating workflows such as route planning, execution, tracking, mobile devices and reporting.
• Lead customer engagement during pre- and post-implementation phases, including delivering configuration workshops focused on TMS setup (e.g. planning rules, vehicle profiles, driver configurations, compliance settings).
• Configure the TMS and other Microlise solutions to align with customer operations, ensuring optimisation of routing, utilisation, compliance, and cost efficiency in line with agreed project scope and business outcomes.
• Support customers during implementation to achieve operational readiness, including troubleshooting planning and execution issues, identifying workarounds, coordinating software fixes, and facilitating post-implementation optimisation workshops.
• Capture and document detailed transport and logistics requirements, ensuring alignment to system capabilities and structured delivery within agreed processes.
• Deliver customer training on functionality, including planning, dispatch, execution monitoring, exception management, mobile devices and reporting.
• Maintain clear and consistent communication with customers and internal stakeholders, providing structured updates on delivery progress, risks, and issues.
• Diagnose, log, and manage issues through to resolution, ensuring minimal disruption to planning and operational activities.
• Proactively identify and escalate risks or changes that may impact transport operations, delivery timelines, or system performance.
• Manage projects in line with Microlise standards, with a strong focus on TMS delivery including issue management, risk management, and change control.

What we're looking for

• Proven, hands-on experience with Transport Management Systems (TMS), including configuration, implementation and optimisation - this is essential
• A strong understanding of transport and logistics operations, with the ability to translate operational needs into effective system design and delivery
• Experience supporting full implementation lifecycles, from requirements gathering and workshops through to UAT, go-live and post-implementation optimisation
• Confidence working with integrated systems and data flows, including exposure to telematics, ERP, WMS or mobile solutions
• Strong problem-solving and troubleshooting capability, with the ability to identify root causes and drive issues through to resolution
• Excellent stakeholder and customer engagement skills, comfortable leading workshops, delivering training and building trusted relationships at all levels
• A proactive, ownership-led mindset, taking accountability for delivery, anticipating risks and driving projects forward with pace and quality
• Strong communication skills, with the ability to provide clear updates on progress, risks and issues to both customers and internal stakeholders
• Ability to work in a fast-paced environment, prioritising effectively and maintaining high quality standards

Why Microlise?

When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Tesco.

Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

• Full support and training to ensure you are well equipped to succeed in your role
• Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more
• 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
• Life Assurance, 4 times your annual salary
• Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
• Invested in employee health and well-being with over 20 mental health first aiders in the business
• Employee Assistance Programmes
• Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
• Free Microlise Cresswell Racing Tickets, support British Superbikes
• Executive Box at Motorpoint Arena Nottingham
• Great Place to Work™ certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
• Best Workplace in the UK™ for Development, Technology, Wellbeing and Women

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to jobs@microlise.com in the first instance.