Department: GSMA Ltd

Team: Technology Innovation and Customer Experience (TICX)

Location: London

Position type: Contract until March 2027 (Inside IR35)

What the hiring manager says

This position provides the opportunity to join our team at an exciting time where you will have the opportunity to work on some of the world’s leading events such as MWC Barcelona.

We are looking to welcome a relationship builder, team player and problem solver with prior experience and knowledge in event registration and technology. In return, we will provide a platform for you to truly create something exceptional and unique for GSMA and our wider industry.

We have an exciting roadmap, and you will have ample opportunities to drive process change and create unique experiences for our clients and attendees at our events.

Head of Technology, Events

About the Team

The Technology, Innovation and Customer Experience team (TICX) are responsible for technical and operational delivery for the attendees at our events with a focus on our registration systems, event apps and onsite delivery including access to the event.

As a team, we are a global group of high-performance event specialists who work collectively to successfully deliver events ranging from 300 to over 100,000 attendees across all regions of the world.

About the role

The Event Registration/Technology Project Manager will report to the Head of Technology, Events and will hold a pivotal position supporting our existing teams in the full life cycle of our events from pre-event planning to onsite delivery.

The successful candidate will work closely with the existing team as well as be the main point of contact across the business for their assigned projects/workstreams.

Key activities and responsibilities will include:

Project Management - keep projects on track and stakeholders informed from kick-off to delivery:

• Coordinate and schedule project meetings

• Manage project milestones, deliverables, and co-ordinate with internal teams to ensure we keep on track

Stakeholder Management - build the relationships and shared understanding that keep delivery moving:

• Building and owning working relationships to fully support project teams during analysis and planning stages

• Brief clients on how the digital platforms work, ensuring all the delivery of the products

• Assist internal stakeholders and where applicable contact center with training and training documentation, acting as a point of contact for related enquiries where required

Registration Systems - configure and maintain the systems that run the event:

• Configure and set up of our event registration systems including pass configuration and email / system content

• Lead User Acceptance Testing (UAT) - creation of test plans, working with internal stakeholders to ensure the systems are signed off against the agreed scope of work

• Contribute to the evolution of our event technology platform by providing support with the gathering of business requirements, documenting process flows and making recommendations for improvements

Registration Logistical & Operational Planning - plan and resource the onsite registration operation:

• Dimensioning of onsite services

• Collateral design & ordering

• Signage planning

• Onsite scanning both perimeter and sessions

• Onsite staff including training

• Risk & contingency planning

Process & Documentation - create and maintain the materials that keep delivery repeatable:

• Onsite processes and FAQ’s where applicable

• Documents for the digital onboarding of our customers into our platforms

Reporting, Budgeting & Planning - inform decisions with data and own your areas of spend:

• Provide analytical support through reporting and data insights

• Budgeting for areas of assigned responsibility

• Contribution to roadmap and planning meetings

About You

• Demonstrable experience in event registration with technical and operational responsibilities

• International event, conference or tradeshow experience as an organiser

• Experience configuring and delivering event technology including registration systems, virtual event platforms, event apps such as Cvent, RainFocus, Stova or other SaaS platforms etc.

• Operational/logistical event planning experience e.g., build, throughput analysis, signage, temporary staff scheduling, collateral design, and delivery

• Excellent communication and presentation skills with the ability to explain complex processes to non-event or technical colleagues.

• Supplier management experience

• Awareness of data privacy, GDPR and information security principles

About your skills

• Stakeholder Management – builds trust quickly and keeps people aligned when priorities compete; comfortable holding the middle ground between internal teams and suppliers, surfacing issues early and handling disagreement with diplomacy so delivery keeps moving.

• Project Management – brings structure to ambiguity and runs several workstreams at once without losing the thread; anticipates dependencies and risks and holds others to their commitments without straining the relationship.

• Communication – clear and credible communicator, able to explain complex registration processes and technical concepts to non-technical and non-event colleagues.

• Delivery – takes ownership and sees things through to completion; keeps a close eye on detail under pressure and makes sure nothing slips as an event approaches.

• Analysis – reasons from evidence and is happy to sit with the data until it tells a story; turns numbers into decisions - what's working, what isn't, what to change - rather than reporting for its own sake.

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.

Contract type

Worker type

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.