Agency :

Job Description :

At Havas CX Helia, we’re on a mission to become the best customer engagement agency in the UK.

And you’re a big part of making this happen

Better together

What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.

18 countries, 1,200+ people, 25 Villages.

When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.

Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company.

Together we transform brands through our unique approach.

Your future

Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful.

But it’s not just brands we empower. Working for Havas CX helia means you’re working for a company that loves to empower its people, too.

While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.

Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.

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Role - Junior Producer

Reporting Into - Project Director

Reports - N/A

Being a Producer at Helia - As a producer, you’ll be expected to work across a range of mediums & will need experience in producing assets including film and still shoots, print, social and digital media. Also experience in CX & CRM would be a bonus.

Responsibilities

• Develop scopes of work – able to scope large projects (£200k+), adhering to the client’s needs and expectations on project goals and objectives. This will involve developing scopes of work, estimates and timings, receiving feedback throughout the project, and providing updates.

• Manage timings – able to effectively communicate timings externally and internally. Work closely with our resource manager and tech team to book a variety of projects whilst identifying and resolving any conflicts through collaboration with other producers/teams.

• Manage budgets – tracking budgets and expenditure for a variety of projects.

Monitoring any change control and scope any costs associated with this. Then raise POs for external suppliers.

• Champion ways of working – participate in establishing practices, templates,

policies, tools and processes to manage the accounts and projects more effectively.

• Coordinate teams – able to coordinate teams of various skill sets including

strategists, creatives, design, tech, client services and other internal stakeholders.

• Communicate effectively – clearly communicate with internal teammates to set

priorities, meet objectives, ensure that project milestones and budget expectations are met, and determine project expectations across all departments. Including working with third party production companies to organise large productions film, stills events, experiences etc.

• Build relationships – able to foster relationships with each department (strategy,

creative, design, tech, client services), collaborating with everyone to ensure the

smooth delivery of projects. This role will be client facing which requires someone

who is comfortable building relationships and working directly with external

stakeholders across a range of different accounts.

• Problem solver – identifying issues and risks early in the process and coming up

with solutions.

Attributes/Competencies

• Someone who is great at bringing structure, organisation and clarity to projects,

helping to keep work on time and budget

• Someone who is commercially astute, understands how our business runs

• Someone who is proactive, always asking questions and planning ahead but able to adapt a project approach when plans change

• Someone who enjoys collaborating as part of a team and is good at bringing people together to discuss the best approach to work

• Someone who listens well and is good at supporting and understanding your teams.

• Someone who is focused, and detail orientated, a reliable, calm and safe pair of

hands who the team trusts to deliver a project smoothly.

• Someone who isn’t afraid to voice their opinions but maintains morale and knows how to motivate and support the team

• Someone who is passionate about good creative work and technology, striving to

ensure the highest standards of both. To think outside the box and help elevate

creative on how we approach a job to get the best out of the budget and brief.

• Someone with a little black book of suppliers and holding great negotiating skills.

Continually looking at trends in Tech and Data and who’s who in the world of

photography, illustration and film content to share with creative.

• Someone with a hunger for personal development and knowledge across all

channels of creative production. - Solid verbal and written communication skills

• Experience working in a creative agency with some knowledge of

CRM, particularly the production of emails through to build and direct mail, is a must along with experience working with the processes in a creative agency.

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Contract Type :

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.