Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Assistant, Sales Operations serves as a vital link between sales teams and customers, providing critical administrative support to drive sales processes and enhance customer satisfaction. This role supports Account Managers across regions by handling various administrative tasks, processing orders, addressing customer inquiries, and maintaining customer relationship management systems. The ideal candidate will have excellent organizational and communication skills, with the ability to work in a fast-paced, international environment and prioritize competing demands.

Primary Responsibilities

Customer Support and Communication

• Manage customer inquiries regarding pricing, contract options, invoicing, and access issues
• Provide first-level contact to customers, triaging sales requests and handling general inquiries
• Develop product and service knowledge to effectively respond to customer questions
• Maintain timely and professional communication with customers via email and phone

Sales Administrative Support

• Process new and renewal orders for digital products including e-journals, books, databases, and reference works
• Support the preparation of sales proposals, quotations, and presentations
• Assist with license agreements using Contract-Lifecycle-Management systems
• Create and process sales invoices, handle payment tracking, and resolve billing issues
• Coordinate with internal departments to ensure customer access issues are resolved quickly

Data Management and Reporting

• Maintain accuracy of customer information in CRM systems (Salesforce)
• Compile business reports for customer usage and holdings
• Run standard and ad-hoc reports to support business decision making
• Update databases with new and existing deal information
• Ensure compliance with data governance policies and internal processes

Sales Operations Support

• Assist with market research and prospecting activities for new customers and markets
• Compile prospective customer contact information
• Provide administrative support for sales team meetings and events
• Coordinate with cross-functional teams to optimize the sales process
• Support the team with travel arrangements, scheduling, and calendar management

Process Improvement

• Identify opportunities to improve processes and increase operational efficiency
• Assist in developing and implementing new workflows
• Contribute to team projects as required

Qualifications/Education

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred but not required

Experience

• Previous experience in a sales administration or customer service role preferred
• Experience working with CRM systems (Salesforce) is advantageous
• Experience working in a publishing or digital content environment a plus

Skills and Attributes

• Excellent written and verbal communication skills in English; additional language proficiency is a plus
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office applications, particularly Excel
• Self-disciplined with ability to prioritize competing demands
• Strong interpersonal skills and ability to work collaboratively in diverse teams
• Problem-solving mindset and proactive approach to work
• Ability to work in a fast-paced environment with periods of high workload
Quick learner with ability to adapt to new systems and processes

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range: