In this role, you will lead the functional and consultative design work for the ServiceNow HR Service Delivery platform as part of the Talent Excellence Programme. You will partner with senior stakeholders to understand the strategic vision and translate it into clear design artefacts, solution recommendations, and experience‑enhancing configurations. You will act as the key functional owner for several upcoming platform changes, ensuring all designs are scalable, aligned to business needs, and deliver a consistent user experience across HR Hub and talent development capabilities. Working in close collaboration with programme teams, technical teams, and broader HR partners, you will drive solution design, shape platform decisions, and ensure the design intent is maintained through delivery.

As a Vice President, you will operate independently and with significant ownership, balancing stakeholder engagement, governance participation, and cross‑programme coordination. You will work alongside design support, yet you will be the senior decision‑maker responsible for advising on solution options, challenging assumptions, and influencing architectural direction. You will demonstrate strong consultancy capability, drawing from real project experience to articulate the reasoning behind design decisions and the value delivered. Acting as a strategic partner across the organisation, you will ensure that business requirements are translated into well‑governed, user‑centric ServiceNow solutions, and that approved design patterns are implemented effectively and consistently.

To be successful as a ServiceNow HR Developer - Full Time Contract until end of December 2026, you should have experience with:

• Proven ability to translate business needs into clear, scalable ServiceNow solution designs.

• Experience producing functional design artefacts and shaping design decisions.

• Implementation of technical designs in ServiceNow HR Service Delivery.

• Demonstrated success partnering across programme, technical, and business teams.

• Ability to influence governance, challenge assumptions, and guide architectural direction.

• Clear articulation of real project experience, including decisions made and value delivered.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Glasgow or London.

Purpose of the role

To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.

Accountabilities

• Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
• Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
• Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
• Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.
• Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.