Company Background

As the leading provider of software solutions for public and private sector transport management and smart ticketing, for over 20 years Unicard has been trusted by millions of passengers to get them where they need to be. Today, our solutions can be found throughout the UK, processing several billion transactions a year.

Since we started in 2003, a wide range of local authorities, transport operators and hardware manufacturers have depended on our capabilities in strategy, design, development, testing and delivery to help deliver passenger transport services every day. We support a wide variety of customers, from simple single-user and concessionary travel programmes to complex multi-modal and multi-operator configurations. Examples include:

• We deliver our cEMV tap on tap off solution delivering London style ticketing to transport for Wales rail network
• Our technology powers Transport for West Midlands trailblazing Swift integrated ticketing system, one of the largest and most well-respected schemes in the UK, and the largest after Oyster in London
• We are trusted by 58+ local authorities to deliver their vital concessionary travel programmes more than 25% of the market
• Over 30% of all ITSO card terminals in the UK run on Unicard software
• We have over 3.5 million cardholders currently under management, with transaction values in the tens of millions annually

Employing approximately 115 people across the UK and Bulgaria, our in-house research, strategy and development capabilities give us an affordable, well-managed ability to develop market leading technologies and affordably maintain existing products. As a small-to-medium-sized enterprise, we pride ourselves on our reputation for outstanding products, technical support, delivery capability and high levels of customer service.

Role Purpose

This role requires hands-on development expertise, proven leadership capability, along with a strong customer and product focus and commercial awareness. This is an excellent opportunity to take on a strategic position within a market-leading organisation, with significant scope for professional growth, influence, and exposure across the wider business. You will be a self-starter, with a can do attitude who has experience making technical decisions that drive projects and raise the bar.
As the senior manager in the Glasgow office, the role will provide oversight and support to the wider local team, fostering a culture of collaboration and acting as the key liaison between the Glasgow office and the wider business.

You will be responsible for:

• Overseeing the high-quality design and delivery of industry leading, scalable and innovative software solutions for our customers, driving technical excellence and continuous improvement.
• Owning end-to-end delivery of interoperability and integration across all environments
• Evaluating, documenting and championing solutions, tools and improvements, ensuring cutting edge development across teams
• Taking ownership for ensuring awareness of, and compliance with, all quality processes and procedures
• Being proficient and hands on in all development processes within the team
• Providing strong technical leadership; coaching, challenging and empowering the teams to deliver to their fullest potential on time and within budget
• Fostering a culture of collaboration, communication and continuous improvement
• Effectively managing, and resolving conflicts and performance across the team
• Prompt escalation of problems, issues and risks

Essence of Role Key Skills, Knowledge and experience

Must have:

• 5+ years experience developing and maintaining production-grade applications using JavaScript and/or TypeScript
• Strong experience with Java, J2EE, JSP, HTML, CSS, relational databases, and JSON/XML technologies
• 3+ years hands-on experience building modern web applications using React and Next.js
• 2+ years experience in a Technical Lead or similar leadership role, managing and mentoring high-performing engineering teams
• Proven experience designing and delivering cloud-native solutions within AWS environments, including infrastructure deployment using AWS CDK
• Strong expertise in Infrastructure as Code (IaC), CI/CD pipelines, and automated provisioning and deployment practices
• Demonstrated ability to design and implement innovative software solutions, troubleshoot complex technical issues, and solve problems creatively
• Solid understanding of secure, scalable, resilient, and observable system design principles
• Excellent ability to produce and review technical architecture documentation, solution designs, and operational processes and technical direction within the team.
• Expert knowledge of Agile software development methodologies and full software development lifecycle (SDLC) practices
• Proven ability to lead code quality initiatives, including peer reviews, automated testing, debugging, and secure coding standards
• Passion for mentoring, team development, knowledge sharing, and upskilling engineers
• Excellent collaboration skills with cross-functional teams including Product, Architecture, QA, and DevOps to deliver business-aligned technical solutions
• Strong communication and interpersonal skills
• Business acumen and commercial awareness

Desirable:

• Experience of banking payment systems

What we offer

• Competitive remuneration package
• Company funded healthcare plan
• Life assurance
• Company pension
• Hybrid working (minimum 4 days office attendance)
• 2 days per annum paid volunteer days
• Modern working environment and friendly atmosphere
• Knowledge sharing (working with experienced professionals)
• Autonomy and trust in decision making
• Office in a central location
• Regular team building and office events
• Career development
• Charitable organisation

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