Working at FirstPort | Glassdoor.co.uk

FirstPort Overview

New Milton, England
1001 to 5000 employees
1973
Company - Private
Real Estate
£50 to £100 million (GBP) per year
About Us

With over 40 years’ experience, FirstPort is the largest residential property manager and the leading retirement property management company in the UK, managing over 185,000 homes across England, Wales and Scotland, across ... Read more

Mission: At FirstPort, we work every day to deliver the highest standards of customer service. We achieve this by always listening to people's opinions and needs, by investing in the best team, continually improving our skills and the quality of our ideas and, above ... Read more

Company Updates

  • Hear from our Chief Technology Officer Heather Payne discussing diversity in the tech sector and what to do if you are looking to kick start your career in this fast paced industry. #FirstPortPeople #InternationalWomensDay #WomenInTech #FirstPortCareers https://lnkd.in/dJ8cptP

    Women In Technology at FirstPort

    Our Chief Technology Officer Heather Payne talks about diversity in the sector and what to do if you are looking to start your career in technology.

  • International Women’s day is on Sunday 8th March, it focuses on equality and the encouragement of cultural, economic, social and political achievements of women around the world. Why not celebrate this every day? One of our Development Managers is inspired by 3 female leaders at FirstPort, read about their story here. https://lnkd.in/dnVVZuH #InternationalWomensDay #FirstPortFamily #EachForEqual #IWD2020 #Equality

    Let's celebrate International Women's Day every day! - FirstPort

    At OneSE8, a large and complex residential development that FirstPort manages in Greenwich, London there is Trisha, Frances and Monica. With 1,000 units and several communal facilities, such as a gym and pool, gardens and 24 hour concierge, it is one of our biggest developments.

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FirstPort – Why Work With Us?


With over 40 years’ experience, FirstPort is the largest residential property manager and the leading retirement property management company in the UK, managing a total of 196,00 homes across England, Wales and Scotland, across over 3,700 developments. The company employs around 3,200 people and has a specialist team dedicated to looking after large and complex developments and manages some of the most prestigious residential sites in the UK including management of Build to Rent developments in the Private Rented Sector (PRS).

 

 

 

Friendly - We look out for your best interests and show we care by dealing with you in a warm and friendly manner.

Inventive - We're creative and resourceful. We strive to improve what we do and how we do it so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.

Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed and we're always building on that knowledge to constantly improve our quality of service to you.

Trustworthy - We're always professional, reliable, open and honest. You can depend on us to keep our promises and follow through on our commitments. 



Graduate Training Programme

As part of our commitment to nurturing talent, FirstPort has set up our very own graduate training programme. This provides ambitious and hardworking graduates with the opportunity to fast-track their career in property management, supported by UK’s largest residential property manager.

The one-year scheme sees graduates complete a structured programme equipping them with knowledge and experience of all aspects of property management, including health and safety, customer services, finance, legal and property transfer. With an emphasis on support and taking real responsibility early on, graduates spend time shadowing our Property Managers and gaining first-hand experience of managing developments themselves.

In addition to work-based learning, we encourage ongoing professional development and provide proactive support for our graduates in achieving membership of the Institute of Residential Property Management. 

Having launched the programme in 2015, our graduates are excelling and making a significant impact within the organisation – managing teams within large and complex developments, delivering the highest standards of customer service and bringing our company values to life.                                   

      

 

Investing in people

We believe that service quality and customer focus is delivered through motivated, competent and engaged staff.

To support this, we would highlight that FirstPort recognises the value of Investors in People (IIP). This provides confidence that we operate to the best practice people development standards.

This provides a framework for:

  • Planning and communicating Business Strategies
  • Strategic implementation focussing on recognition, reward, involvement, empowerment and learning & development
  • Measuring performance and driving continuous improvement programmes


The Digital Eagles initiative fits firmly in line with the FirstPort vision of becoming the ‘most digitally savvy Property Manager in the UK’.

We wanted to embrace the online world for the benefit of our residents and employees, making their lives easier and more enjoyable - so we’re proud to be the first organisation outside of Barclays to adopt its Digital Eagles programme.

A visionary step for FirstPort; the launch took place in June 2016. Two ‘lead’ eagles were appointed along with six supporting Digital Eagles, all successful in their application to step away from their full time jobs at FirstPort for a six month secondment.

The programme is all about strengthening awareness and confidence as digital knowledge, training and support is shared across our communities. The FirstPort Digital Eagles make a real difference to both our staff and residents’ lives, visiting developments across the UK for ‘tea & teach’ sessions, and spending time with staff helping them to navigate the digital world and develop their skills.

So far this year the Eagles have visited a whopping 798 developments across England, Scotland and Wales, hosting 280 Tea & Teach sessions, helping an enormous 2,014 residents and many more FirstPort staff - long may it continue!



FirstPort Reviews

  • Helpful (2)

    "Great agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge
    Current Employee - Concierge
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FirstPort part-time (Less than a year)

    Pros

    It’s a great agency with hundreds of sites across London, and has a great response team always ready to help and provide with the most suitable shifts for each employee.

    Cons

    Sometimes you might be asked to do more than your role is required, depending on the situation and site’s needs, in order to maintain the high expectations and reputation of the company in face of the Client.

See All 137 Reviews

FirstPort Photos

FirstPort photo of: FirstPort Graduates 2017
FirstPort photo of: FirstPort Executive Team
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FirstPort Interviews

Experience

Experience
53%
17%
30%

Getting an Interview

Getting an Interview
75%
15%
5%
5

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Senior Marketing Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    Initial l conversation through hiring manager - fine.
    First stage interview with the head of marketing and comms was fairly relaxed and nice approach. Broke down the company and process and where the intention is from the job perspective as well as future goals.

    However - the interview went great, generally looked forward to the next stage. However. I followed up with the hiring manager - heard nothing. Then connected with the initial interviewer as she also said to reach out for more questions - no response. I called and emailed the hiring manager third time and again no response.

    There’s been no response for at least 3 weeks. For someone to take their time and not only travel to the location, research the company and take holiday to attend interview for NO update I think I am disappointed with how it has been handled as well shocked at the no response. It’s like they’re non-existent.

    With that said, the company and role still looks great and I would be keen to see what happened and the delay in getting back to interviewees.

    Interview Questions

See All 23 Interviews

FirstPort Awards & Accolades

  • Property Management Company of the Year, The Negotiator Awards, 2017
  • New Build Property Management Company of the Year Award, News on the Block Property Management Awards, 2017
  • London Property Manager of the Year Award, News on the Block Property Management Awards, 2017
  • Service Charge Accountant of the Year, ARMA Ace Awards, 2017
  • Regional Property Manager of the Year, News on the Block Property Management Awards, 2016
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