Working at FirstPort | Glassdoor.co.uk

FirstPort Overview

New Milton, England
1001 to 5000 employees
1973
Company - Private
Real Estate
£50 to £100 million (GBP) per year
About Us

With over 40 years’ experience, FirstPort is the largest residential property manager and the leading retirement property management company in the UK, managing over 185,000 homes across England, Wales and Scotland, across ... Read more

Mission: At FirstPort, we work every day to deliver the highest standards of customer service. We achieve this by always listening to people's opinions and needs, by investing in the best team, continually improving our skills and the quality of our ideas and, above ... Read more

Company Updates

  • Hi, it’s Helena, the Resourcing Partner for #FirstPortUK Retirement site-based roles. I recruit for all types of Development Managers for independent living sites and all Assisted Living roles too. I enjoy getting to know new candidates that we bring into the business, which means I can tell them all about the great stuff we are doing at FirstPort too! As building strong working relationships with hiring managers is so important in our role, this year I will be strengthening this by focusing on providing the best tools for our hiring managers to use for resourcing new talent. It feels great too when I get to go on-site visits to meet with my colleagues that I recruit for and meet and also those I have recruited.

    Helena’s useful tip – Always do your research. It sounds simple but it’s vital that you research the company and the role you are applying for. You need to make sure it’s the right role and place for you to expand your knowledge and expertise.

  • We have a wide variety of careers and prospects at FirstPort UK, so we'd like you to meet some of our Credit Control team, Stedson Burke, Skye Simpson, and Aysha Ahmed, and hear about their journey with us. If you’re interested in a career within credit control or would like to find out more about our different opportunities here, check out our live vacancies today! #FirstPortPeople #Opportunities #Vacancies #team #career http://glassdoor.com/slink.htm?key=vMyP8

See AllSee All

FirstPort – Why Work With Us?


With over 40 years’ experience, FirstPort is the largest residential property manager and the leading retirement property management company in the UK, managing a total of 196,00 homes across England, Wales and Scotland, across over 3,700 developments. The company employs around 3,200 people and has a specialist team dedicated to looking after large and complex developments and manages some of the most prestigious residential sites in the UK including management of Build to Rent developments in the Private Rented Sector (PRS).

 

 

 

Friendly - We look out for your best interests and show we care by dealing with you in a warm and friendly manner.

Inventive - We're creative and resourceful. We strive to improve what we do and how we do it so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.

Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed and we're always building on that knowledge to constantly improve our quality of service to you.

Trustworthy - We're always professional, reliable, open and honest. You can depend on us to keep our promises and follow through on our commitments. 



Graduate Training Programme

As part of our commitment to nurturing talent, FirstPort has set up our very own graduate training programme. This provides ambitious and hardworking graduates with the opportunity to fast-track their career in property management, supported by UK’s largest residential property manager.

The one-year scheme sees graduates complete a structured programme equipping them with knowledge and experience of all aspects of property management, including health and safety, customer services, finance, legal and property transfer. With an emphasis on support and taking real responsibility early on, graduates spend time shadowing our Property Managers and gaining first-hand experience of managing developments themselves.

In addition to work-based learning, we encourage ongoing professional development and provide proactive support for our graduates in achieving membership of the Institute of Residential Property Management. 

Having launched the programme in 2015, our graduates are excelling and making a significant impact within the organisation – managing teams within large and complex developments, delivering the highest standards of customer service and bringing our company values to life.                                   

      

 

Investing in people

We believe that service quality and customer focus is delivered through motivated, competent and engaged staff.

To support this, we would highlight that FirstPort recognises the value of Investors in People (IIP). This provides confidence that we operate to the best practice people development standards.

This provides a framework for:

  • Planning and communicating Business Strategies
  • Strategic implementation focussing on recognition, reward, involvement, empowerment and learning & development
  • Measuring performance and driving continuous improvement programmes


The Digital Eagles initiative fits firmly in line with the FirstPort vision of becoming the ‘most digitally savvy Property Manager in the UK’.

We wanted to embrace the online world for the benefit of our residents and employees, making their lives easier and more enjoyable - so we’re proud to be the first organisation outside of Barclays to adopt its Digital Eagles programme.

A visionary step for FirstPort; the launch took place in June 2016. Two ‘lead’ eagles were appointed along with six supporting Digital Eagles, all successful in their application to step away from their full time jobs at FirstPort for a six month secondment.

The programme is all about strengthening awareness and confidence as digital knowledge, training and support is shared across our communities. The FirstPort Digital Eagles make a real difference to both our staff and residents’ lives, visiting developments across the UK for ‘tea & teach’ sessions, and spending time with staff helping them to navigate the digital world and develop their skills.

So far this year the Eagles have visited a whopping 798 developments across England, Scotland and Wales, hosting 280 Tea & Teach sessions, helping an enormous 2,014 residents and many more FirstPort staff - long may it continue!



FirstPort Reviews

  • "Professional Company with loyal Staff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development Manager in Oxford, England
    Current Employee - Development Manager in Oxford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FirstPort full-time (More than 5 years)

    Pros

    Lone working with support from Colleagues when required.

    Cons

    Forever changing environment which is fine as long as you can keep up with constant challenges.

    Advice to Management

    Empathy is the key with regards to Customers and Staff.

See All 126 Reviews

FirstPort Photos

FirstPort photo of: FirstPort Graduates 2017
FirstPort photo of: FirstPort Executive Team
See All PhotosSee All

FirstPort Interviews

Experience

Experience
52%
19%
29%

Getting an Interview

Getting an Interview
75%
15%
5%
5

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (6)  

    Middle Manager Interview

    Anonymous Interview Candidate in Luton, East of England, England
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at FirstPort (Luton, East of England, England) in June 2013.

    Interview

    CV, interview (HR/ manager), personality profile (Thomas), case study presentation, panel interview

    Interview Questions

    Reasons for Declining

    Toxic culture, poor PR/ business history

See All 21 Interviews

FirstPort Awards & Accolades

  • Property Management Company of the Year, The Negotiator Awards, 2017
  • New Build Property Management Company of the Year Award, News on the Block Property Management Awards, 2017
  • London Property Manager of the Year Award, News on the Block Property Management Awards, 2017
  • Service Charge Accountant of the Year, ARMA Ace Awards, 2017
  • Regional Property Manager of the Year, News on the Block Property Management Awards, 2016
See More

Work at FirstPort? Share Your Experiences

FirstPort
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or