Working at Liveops | Glassdoor.co.uk

Liveops Overview

Scottsdale, AZ (US)
201 to 500 employees
2000
Company - Private
Staffing & Outsourcing
£50 to £100 million (GBP) per year
Arise, Working Solutions, Five9
Liveops enables people to work around their lives by connecting a skilled workforce of onshore virtual agents to customer service and sales opportunities on behalf of our nationally recognized customers. Our award-winning work-at-home call center model offers our partners ... Read more

Mission: Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center overhead or wasted idle time, our pay-per-use model scales to meet spikes in demand. More than 400 organizations across industries including retail ... Read more

Liveops Reviews

3.4
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Approve of CEO
Liveops Chief Executive Officer Greg Hanover
Greg Hanover
40 Ratings
  • Helpful (1)

    "Great to be able to help build a winning company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in London, England
    Current Employee - Marketing in London, England
    Recommends
    Positive Outlook

    I have been working at Liveops full-time (More than a year)

    Pros

    - Excellent product set that hits the market sweet spot for multichannel cloud contact centres
    - Superb team of people - all pulling together in one direction, and supporting each other. Love being part of what we're building here.
    - Not bounded by my job title - I can see what needs to be done so roll my sleeves up and do it. Great to have that autonomy, and trust.
    - New leadership team (new CEO) adding fresh impetus and momentum, marked by balance of focus on and respect for both customers and employees. Dramatic improvement in employee communication that has re-established a true sense of 'team LiveOps'.

    Cons

    - Usual challenges/growing pains of a young company in start up mode: how best to apply resource to drive growth at optimum pace? But if you have an opinion on how to work through these challenges, yours will be as valuable an input as everyone else's.

    Advice to Management

    Some of my comments above are typical of those that characterise 'great places to work': trust, team/camaraderie, respect, communication, management credibility, and enjoyment. We have an opportunity to turn LiveOps into a 'great place to work': keep walking the talk, and I'll walk with you.

See All 653 Reviews

Liveops Photos

Liveops photo of: 2016 Company Kickoff
Liveops photo of: Ping Pong Face off
Liveops photo of: Fun + Work=Liveops
Liveops photo of: Agent Wall
Liveops photo of: Conference Room
Liveops photo of: Best Boss
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Liveops Interviews

Experience

Experience
59%
21%
20%

Getting an Interview

Getting an Interview
91%
3%
3%
3

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Liveops in September 2017.

    Interview

    I applied for this position and received an email asking me to take a voice test. I was nervous, but was allowed to repeat if I didn't do well. This test is automated which was very nice. I received an email extending an invitation to work with LiveOps. In that email I was asked to complete necessary paperwork and then when that was completed. I was sent the background check link, which I had to pay for but it was very thorough. I am currently waiting on a response from LiveOps. I really enjoyed how their process works and look forward to working with them. I have worked for other work from home companies and this was a very simple and easy process in my opinion.

    Interview Questions

    • The phone voice test with script was difficult and I was asked questions that I had to answer based on my customer service experience and skills.   5 Answers
See All 86 Interviews

Liveops Awards & Accolades

  • Gold Stevie Award for Call Center Training Practice of the Year, Stevie Awards, 2016
  • FlexJobs' 100 Top Companies with Remote Jobs, FlexJobs, 2017
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