Working at Rackspace | Glassdoor.co.uk

Rackspace Overview

San Antonio, TX (US)
5001 to 10000 employees
1998
Company - Private
IT Service
£2 to £5 billion (GBP) per year
Rackspace delivers modern IT as a service, helping customers in more than 150 countries drive business results with technology. Our comprehensive portfolio of managed services spans public, private and multi-cloud solutions, applications, data, and security. From first ... Read more

Mission: Our vision is to be recognized as one of the world's greatest service companies.


Glassdoor Awards

Best Places to Work: 2017 (#21)

Top CEOs: 2017 (#47)

Company Updates

  • Welcome to our new CEO Kevin M. Jones!

    5 Questions for Newly Appointed Rackspace CEO Kevin M. Jones

    Over his three-decade career, Kevin M. Jones has successfully transformed businesses to industry-high levels of both growth and profitability. Now he brings that global leadership experience to Rackspace as Chief Executive Officer. Most recently, Kevin led the successful transformation of MV Transportation, the largest privately held transportation contracting firm in the U.S.

  • For the third consecutive year, Gartner positions Rackspace in the Leader's Quadrant of its Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services, Worldwide!

    This is What Happens When You Exceed Customer Expectations

    For the third straight year, Rackspace has been placed in the Leaders quadrant of Gartner's Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services. Our trajectory remains strong: we moved materially to the right this year, based on our Completeness of Vision and with only a single vendor edging above us along the Ability to Execute axis.

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Rackspace Video

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Rackspace – Why Work For Us?


Are you a Racker? Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating. They are mission-inspired, values-grounded, culture-focused and dedicated to making a positive impact in everything they do. Rackers are inherently wired to solve problems and share ideas in small, nimble teams. As experts in what they do, Rackers are serious about delivering Fanatical Support to our customers. And along the way, they like to have a little fun. Rackers are everywhere - you may be a Racker and just not know it yet. If you are a Racker, we want you to come join the Racker family and Fanatical Support mission with us!

Hear from Rackers all about what it means to be a Racker here.

Making a positive impact in the technical community by teaching, sharing, and discovering new technologies drives Rackers to excel and innovate. Hear how Tony Campbell, Director of Global Talent Development, has taken the opportunity to turn his passion for technology and teaching and into making a global impact as he shares the power of OpenStack.

We are a culture of learners. We focus on building the experts and leaders of tomorrow both in and outside of our walls. Open Cloud Academy supports talent learn new skills that enable them to take their first step into a technology career.

Inside Rackspace, we are powered by passionate, driven Rackers who are fuelled by continuous growth and development. At Rackspace we provide multiple opportunities to take charge of your development including a wide range of technical, professional, and leadership development courses, on-demand learning options, as well as the ability to step up and help other Rackers via peer-to peer learning engagements. Whether it’s honing your leadership skills or mastering the latest technology, Rackspace provides learning opportunities to help you build and share your expertise.

As a Distinguished Engineer and Lead Architect on the Open Compute Project at Rackspace, Aaron Sullivan shares how to apply ambition, passion, and innovation as a Racker to learn and grow:

Rackspace has always been a values driven company—from the choices we make about who to hire, to the way we give each other feedback, to the decisions Rackers make on behalf of our customers and company--and we love to celebrate Rackers that are role models for our core values:

Just as we enlist our industry’s top talent and technology to deliver Fanatical Support® to our customers, we meticulously select quality benefits and offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of Rackers.

Ultimately, our goal is to provide benefits that are relevant and in demand by the people who make Rackspace unique and special:

  • Choice of multiple medical plans
  • Dental and vision plans
  • Life insurance
  • 401K match
  • Genrous paid vacation and holidays
  • Flexible hours
  • Profit sharing
  • Rackspace University for continuing education and technical ceritifcation
  • Free onsite gym facilities or discounted gym memberships

Learn more about our benefits here

Rackspace Reviews

3.2
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Rackspace CEO Kevin Jones
Kevin Jones
10 Ratings
  • Featured Review

    Helpful (18)

    "Customer Obsessed and Incredible People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Antonio, TX (US)
    Current Employee - Senior Manager in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    Vision is unchanged: to be recognized as a world-class service company
    Team-based Culture that promotes ownership
    Pushes decision making to those working daily with customers
    Leaders who are regularly thinking about improving customer experience and driving employee engagement
    Opportunity for those willing to put in the work

    Cons

    Culture can seem 'wide-open' which doesn't work for those wanting very clear, scripted, organized work environment
    Can lead to change fatigue if communication is unclear

    Advice to Management

    Keep learning and finding ways to improve the customer experience (listen to those supporting customers each day!)
    Continue ramping up the communications to employees

See All 1,520 Reviews

Rackspace Photos

Rackspace photo of: Rackers
Rackspace photo of: Dodgeball Tournament!
Rackspace photo of: Castle
Rackspace photo of: Castle
Rackspace photo of: Castle
Rackspace photo of: Castle
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Rackspace Interviews

Experience

Experience
62%
15%
23%

Getting an Interview

Getting an Interview
49%
20%
17%
4
4
4
2

Difficulty

3.3
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Network Security Engineer Interview

    Anonymous Employee in Hayes, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Rackspace (Hayes, England) in March 2012.

    Interview

    Took 3 months to phone me once I applied. Did a quick technical telephone interview. Face-to-face was split into two parts - technical lab and theory, plus compatency based questions. Lots of labs carried out on a Cisco ASA. You have to demonstrate why you want to be a racker and work at Rackspace.

    Interview Questions

See All 499 Interviews

Rackspace Awards & Accolades

  • Glassdoor Best Places to Work UK in 2017, Glassdoor, 2017
  • Best Places to Work in Technology, Indeed, 2018
  • Magic Quadrant Leader for Public Cloud Infrastructure Managed Service Providers Worldwide, Gartner, 2018
  • Fortune's 50 Best Workplaces for Parents, Fortune, 2017
  • 100 Best Companies to Work For, Fortune, 2017
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