Argos Reviews | Glassdoor.co.uk

Argos Reviews

Updated 6 December 2018
758 reviews

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3.3
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Argos CEO John Rogers
John Rogers
121 Ratings

Employee Reviews

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Pros
Cons
  • "Headsets are hilariously awful and the warehouse is an absolute shambles and dont even get me started on the health and safety" (in 13 reviews)

  • "A full time contract with Argos is as rare as a hen's tooth, although they expect you to work full time hours at a drop of a hat if they need you to" (in 24 reviews)

More Pros and Cons

  1. "Customer Service Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Former Employee - Customer Service Representative in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Argos full-time (More than a year)

    Pros

    GREAT WORKING ENVIRONMENT
    Opportunity to learn a lot and develop, as well as going up in the company.
    really fun

    Cons

    No cons at all. I really loved working at argos


  2. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good team work with varying shifts

    Cons

    Never ending talks on targets, store cards etc

  3. "basically any other job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Belfast, Northern Ireland
    Former Employee - Customer Service in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Argos full-time (More than 3 years)

    Pros

    lots of work always busy and good pay

    Cons

    some xmas temps being promised to be kept on and not rudeness within team members


  4. "pro and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Argos full-time

    Pros

    GOOD people
    good flexibility if a normal sales colleague

    Cons

    never leave on time
    can expect alot more than job required


  5. "Good company, satisfactory renumeration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor
    Current Employee - Customer Service Advisor
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Argos part-time (More than a year)

    Pros

    Exciting, fast-paced and friendly work environment
    Upper and middle management care about employees
    Discount in Argos, Habitat and Sainsbury's
    Shifts are exciting with no day the same
    Store transfers are easy to request and mostly approved in my experience
    Typically good job security

    Cons

    Little chance of progression for many employees
    Pay is less than other, similar companies
    Under 21 pay differs from other employees despite doing exactly the same work
    Large amount of pressure at Christmas
    Employees are stretched more than in my previous job since most stores tend to be understaffed

    Advice to Management

    I've enjoyed my time so far however and increase in pay is necessary in order to keep experienced employees in the business and many stores could do with more staff, especially at Christmas


  6. "Fun, challenging and there are many opportunities to develop in the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Northampton, England
    Current Employee - Customer Service Advisor in Northampton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Argos part-time (Less than a year)

    Pros

    Meet different types of people
    Multitasking is great because you won't get bored doing the exact same thing all the time
    Huge variety of items and deals
    Smart breaks
    Working in one of the best retail sellers

    Cons

    10% discount is quite low and is attainable only after 3 months
    It is what it is, so you'll be required to stand on your feet and be always active ( not good for lazy people )
    Bad attitude customers

    Advice to Management

    Upgrade the headset system


  7. "Great company, confused with where they're going"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in London, England
    Current Employee - Customer Service Representative in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Argos part-time (More than a year)

    Pros

    If you get into the right store, you get great management and flexible working hours, 10% discount after 3 months within Argos/Sainsburys and Habitat.

    If you appreciate the quirks of it's antiquated archaic systems and laugh at it you're eventually learn to love the job

    It will improve your people skills (again depending on your store) and you'll learn loads and they'll give you support getting there.

    Days can be fast when busy and you'll go away feeling satisfied, the addition of Sainsbury's processes and rewards does increase staff morale.

    Great opportunities to progress within the business if retail is what you want to do.

    Cons

    Leadership within the business is very random, you can go from an absolutely wonderful manager to a terrible manager, there's no consistency!

    They are caught between the obsession to sell stuff and the processes that require you to sell it, they'll push you hard but forget you'll need to follow every stepping stone to get there and they panic!

    Because of the above the customer service can go down the drain, they're so busy looking at the numbers they'll forget about service, and they have real trouble maintaining that balance.

    Systems are OLD! they work but you need to know every quirk and a lot of stuff is still done by pen, paper and occasionally a printout. They seem to excited by scanning stuff at the moment, and "contactless" is very new!

    As for company vision, it changes it's mind every 20 days, they really don't know what to push next and constantly change their minds, and rebranding and refocusing - they are still working out social media and are just embracing Facebook, so very slow on the uptake!

    Still a lot of legacy issues to be ironed out, Sainsburys might just be the company to shake out all the old habits but in this company they do die hard.

    Advice to Management

    Certain management need to learn more than others, learn to take a vision and stick to it, make sure actions are taken with the words you speak - pushing hard to sell products without a proper reason does confuse new team members who are asked to be customer focused.

  8. "good first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very friendly colleagues and gives you good experience with a load of different types of customers

    Cons

    underpaid for the amount of work you do. hours can change radically. when the store is empty it can be a bit boring (but this is a minor thing)


  9. "As expected"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Argos part-time

    Pros

    Good work environment appears to be a progression path to more responsibility

    Cons

    Not much variety in work but to be expected in warehouse work


  10. "OK in the short term."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Picker/Packer in Leeds, England
    Current Employee - Picker/Packer in Leeds, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Argos part-time

    Pros

    Friendly staff
    Free cups of tea
    Relaxed atmosphere during quieter periods

    Cons

    Horrendous compulsory online training not related to the job role
    Low wage (£8 an hour) despite the demanding physical nature of the work
    Minimal real life training, first aid etc
    Rotas are ignored by management - you'll regularly be contacted to come in on your days off and you'll only get the rota for next week at the end of the current week so difficult to plan ahead
    Voice picking system is utter garbage

    Advice to Management

    Hire more staff instead of calling in current staff on their few days off a week
    More on-line training
    Longer breaks