BiggerPockets Reviews

3.3

47% would recommend to a friend

(45 total reviews)

Scott Trench

41% approve of CEO

38% positive business outlook

BiggerPockets has an employee rating of 3.3 out of 5 stars, based on 45 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BiggerPockets employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

45 reviews
5.0
29 Aug 2019

A fun, stable company

Recommend
CEO approval
Business outlook

Pros

BiggerPockets is a company that has a lot of fun. Day-to-day atmosphere is relatively informal, but not at the expense of focus or direction. Senior management is transparent about a lot of things. Individuals at the company have the opportunity to be as engaged as they want with the product - even down to running their own projects themselves, regardless of the function of their role. Everyone approaches the development of the product with a strong sense of pride in what we do. BiggerPockets as a company feels very stable. It's been around for a while and there's no reason to believe that longevity will not continue into the future.

Cons

Overall compensation is great, but there is still room for improvement. Competitive, but not exactly industry-leading. Perhaps the company is a little too metrics-obsessed.

2.0
12 Oct 2017

An unfocused company with a CEO that lacks humility

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people and culture are hands down the best things going for this place. The people here are kind, friendly, and intelligent. The head of HR has done an amazing job of creating a culture that is fun and positive to be a part of. It's not hard to imagine that most people wouldn't be here if it wasn't for her.

Cons

The CEO has hired an amazing group of people, only to micro-manage them into complete apathy. No one is trusted to execute on their role. His only 'trusted' employee lacks any business experience and bears no consequences for his terrible actions. This is capped off by his complete lack of humility. He describes all wins and successes with "I" or "me." And in turn, all failures are labeled with "you" or "us." This is the baseline issue with how he runs the company. With zero business experience to draw on, he feels that only he knows what works best and that all others should simply off inline and execute. What he really wants, whether or not he is conscientiously aware of it, is an agency that he can dictate orders to and not have them try to improve, innovate, or deviate from those orders. All but a select few in the leadership team have ever had leadership experience or even training. And unfortunately, this shows in how things are run. Company goals are not aligned or even discussed at large. Teams function independently with little awareness of what is happening in other departments. Training has been put in place but without buy-in from the CEO, little progress has been made. This is a company with 12+ years of poor practices that have resulted in a product that is held together by hopes and dreams. To this day, there is an apprehension to instilling proper processes because the CEO doesn't find value in them. Projects, initiatives, and marketing campaigns are thrown into the product without planning or understanding of how they will affect other teams or the product as a whole. Short-term business goals are held above everything else. This results in a current process that boils down to pushing the ideas of a select few at the top. And any questioning of this is thought of as 'bad for business.' The only semi-competitive benefit category is the base-salaries. There is no structured raise, bonus, or promotion process. These simply come down to the CEO's discretion. Additionally, there is no 401k matching program. There is a profit-sharing program instead that offers $3,000/year as a contribution. Alas, this program only starts to vest after 2 years, in which you will have earned merely $600 total. This is a "golden handcuffs" style initiative that the CEO has admitted is aimed to reduce the payout to shorter-term employees. **Additionally, be wary of the highly positive reviews that where posted on the same days. 3 posted on Apr 25th 2016 and 2 posted on Jun 23rd 2016. And ask yourself: why do all of these have eerily similar statements–"Keep up the great work"

avatar
BiggerPockets Response
8y
We thank you for your feedback and strive to improve continuously. We are delighted to hear the positive feedback regarding our VP of People and wholeheartedly agree that we have a wonderful team here. We are not sure what to say about your sentiments of the CEO. Thank you for your opinion. We do believe that the vast majority of our employees view him positively, with many even crediting him with changing the course of their lives for the better. Let’s address some of the other points to clarify a few things: First, many companies offer “matches” to 401(k) contributions. At the time of this writing, and for at least a year (maybe two) prior, BiggerPockets does not offer a match. Instead, BiggerPockets gives employees 3% of their salaries, as soon as they are enrolled in our plan. This 3% gift vests 100% immediately and is the recipient's money to keep. We ask you to revisit your benefits package and review this information - we believe it is possible that you misunderstand and underestimate the compensation package. This is our fault, and we hope to again address this at the next All Hands meeting. We do have a profit sharing plan, separate from our year end bonuses. This profit share is at the discretion of the CEO, and does begin vesting starting in year two of employment with the company. Perhaps this vesting schedule is the one that you refer to. Second, we try to be as transparent as possible about our 2017 company goals. These goals, formed by the leadership team, not the CEO alone, are featured on a large 3’x5’ poster in the front of the office and discussed at length each and every month at the all-hands meeting. Additionally, we’d like to remind you that all interested employees are invited to attend our weekly metrics meetings, held at 3:00 PM MT on Mondays. Third, the VP of Operations explained our bonus structure to all employees at an all-team meeting held on October 5, 2017, two weeks prior to the review posted here. The potential bonus for 2017 is up to 10% of employee salary, based on company goals and individual performance. Additionally, and because we hit many of our targets, we introduced an additional stretch goal for revenue, with additional incentives as an opportunity for our employees to be still further rewarded for continued 2017 success. We do believe that we have a wonderful team and a great thing going here at BiggerPockets. As a whole, we have worked hard and achieved many accomplishments, including being ranked #400 on the 2017 Inc. 500 list. Thank you for your feedback. We do hope that you will give us this feedback in one of our regular employee feedback surveys through an official channel in the future, so that we can address your concerns through our official channels.
2.0
18 Dec 2020
Recommend
CEO approval
Business outlook

Pros

- All the entry level/non-management employees that work at this company are amazing, hard working, funny and great to hang out with. - Good benefits, work from home, free food, fun events from time to time.

Cons

I don't even know where to start: - The CEO is a really hard person to communicate with, yet, every employee is responsible for directly reporting strategy and results to him at least on a monthly basis. Even more if he decides to focus in on you at any given time. I had to deliver presentations to the board at times due to his requests. He only cares about numbers and the bottom line, speaks harshly to employees and probably couldn't tell you even one personal fact about anyone that works there. - There is a particular girl there in a management position that is gossipy, spreads personal information about other employees freely, and is general a really horrible choice for leadership that continues to get promotions. - Culture has become horrible, I have heard of multiple departures since I left months ago. - HR is difficult to speak to because although very sweet, I don't feel confident anything was properly relayed from HR to upper management because even she is too worried about how management might retaliate.

avatar
BiggerPockets Response
5y
I’m Scott, the CEO. Thank you for your message and feedback. First, I want to say that I agree, that we have an amazing, hardworking, and fun team here at BP! Second, I’m sorry that you found me hard to communicate with. You are right. My language is numbers, strategy, execution, process, and results. I also love our team, and enjoy hanging out with folks here, especially our Senior Leadership Team! I think we have a lot of fun here, but also bring a hyper-focus on results. One thing that I think you highlight here is the fact that employees who oversee large budgets (even if they aren’t senior management) will be given “exposure” to me. It’s important for folks to know that if you oversee a meaningful budget, or are responsible for executing a key part of our strategy, we will be reviewing your results, plans, leadership style, and outputs. This of course is not every employee, but perhaps half of our staff will showcase their projects to me on a quarterly basis, or more frequently. We are a metrics-driven, results-oriented organization. Our mission at BP is to empower individuals to achieve their financial dreams through real estate investment, and we work tirelessly every day to help them achieve those dreams. Accountability from every team member and maximization of every dollar spent is essential to that work, and it starts with me, which is why I’m responding to you directly. I’m sorry to hear this was your experience with us, and your feedback is very useful in my growth as a leader and the growth of BP. I will continue to work on setting expectations about the culture here at BP upfront and demonstrating to each team member that they are valued. Thank you again for your perspective and for taking the time to share it. - Scott Trench, President and CEO
Viewing 1 - 3 of 45 Reviews

Glassdoor has 50 BiggerPockets reviews submitted anonymously by BiggerPockets employees. Read employee reviews and ratings on Glassdoor to decide if BiggerPockets is right for you.