Brandwatch Reviews
57% would recommend to a friend
(339 total reviews)
Cali Tran
39% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people are great and you're encouraged to take responsibility and follow your inclinations." (in 85 reviews)
- "Multiple people have left the research team recently because of poor leadership, some without jobs lined up, and the rest of us are trying to figure how to get out." (in 18 reviews)
Found 339 of over 552 reviews
Updated 5 Dec 2023
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- 5.05 Dec 2023Sales Development Representative (SDR)Current Employee, less than 1 yearLondon, England
Pros
flexible on hybrid working, good management support
Cons
big changes within the business with acquisitions means you have to be adaptable
- 2.07 Nov 2023Project ManagerFormer Employee, more than 1 yearBrighton, England
Pros
Big company with good exposure to working in SaaS and product development
Cons
Toxic management and leadership, the most senior people are just people that have been at the company a long time, they’re not particularly experienced or adept at their jobs. With this comes a level of ignorance on the role of being a manager. The culture was particularly bad, it was quite combative between departments.
3 - 5.07 Nov 2023Enterprise AECurrent Employee, more than 5 yearsLondon, England
Pros
growing company, suite of products to sell which increases forecast, supportive environment, recognition of achievements, good commission scheme
Cons
Not a strong policy in place for remote workers / no benefits for remote employees
- 3.06 Nov 2023Customer Success ManagerCurrent EmployeeBrighton, England
Pros
WFH flexible policies and growth opportunities
Cons
Culture went missing after being acquired.
- 1.012 Oct 2023Senior QA EngineerFormer Employee, more than 1 yearBrighton, England
Pros
- Remote work - Good benefits around leaves
Cons
- The senior leadership does not value its employees - The leadership doesn't stand on its words - After Cision acquisition, the work environment has become worse - New CEO is just after making money and company has no proper direction where its going
6 - 5.029 Oct 2023Account ExecutiveCurrent Employee, more than 1 yearLondon, England
Pros
Established company with structure in place, plenty of training and supportive managers
Cons
Competitive marketplace so not always easy to hit targets
- 2.016 Mar 2023Anonymous EmployeeCurrent Employee, more than 1 yearBrighton, England
Pros
As echoed in other reviews, there are still some fantastic lower level peers and senior managers still trying to fire fight and protect employees as much as they can. Work life balance is so far unaffected. The CI part of the product is still best in class.
Cons
Unfortunately the most recent positive results are an attempt by HR to improve the clearly declining situation. Long standing senior staff are leaving due to culture change since the new CEO and CRO have come in. Pay rise freezes despite being 'profitable' - we're only profitable due to major cut backs in staff last year (under the guise of removing 'duplicate roles') which has caused reduced resources, more work for remaining staff and confusion to role responsibilities. All while GLT spending on their own global travel, salaries and pointless jolly's in Miami carry on. CRO is creating a toxic environment with their communication style. Commercial targets for the quarter were promised and not released within the quarter - yet passive aggressive comms come across to the team. The review referencing the CEO fake crying after firing 80 staff is unfortunately true. Respect for staff is on the decline. If you're not a yes man, you're out.
13 - 4.022 Sept 2023Account ManagerCurrent Employee, more than 1 yearLondon, England
Pros
Collaborative culture, friendly, supportive teams. Flexible working hours.
Cons
Change fatigue - a lot of restructuring, implementation of new processes, and overall lack of stability. Although client retention is often mentioned as a focus area, targets are primarily based on upsell.
1 - 3.025 Sept 2023Software EngineerFormer EmployeeBrighton, England
Pros
The people are lovely and work on some interesting tech. It was so much better when I started.
Cons
The management are taking some bizarre decisions that will only make the company worse
4 - 3.031 Aug 2023Anonymous EmployeeFormer Employee, less than 1 yearBrighton, England
Pros
Great management, work-life balance, and benefits.
Cons
There is an air of not knowing what is next. I would wait until the company is more stable before joining due to layoffs. Lack of stability, job security, and organization.
5
Brandwatch Reviews FAQs
Brandwatch has an overall rating of 3.5 out of 5, based on over 552 reviews left anonymously by employees. 57% of employees would recommend working at Brandwatch to a friend and 53% have a positive outlook for the business. This rating has decreased by -18% over the last 12 months.
57% of Brandwatch employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Brandwatch 4.1 out of 5 for work life balance, 3.8 for culture and values and 3.9 for career opportunities.
