Bromford Reviews
48% would recommend to a friend
(366 total reviews)
Robert Nettleton
49% approve of CEO
Found 366 of over 378 reviews
Updated 7 Nov 2023
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Excerpts from user reviews, not authored by Glassdoor
- "Instead it's about the CEO and directors taking home big salaries and boasting that they have a big monopoly set!" (in 8 reviews)
- 5.0FEATURED REVIEW11 Oct 2023Finance AssistantCurrent EmployeeWolverhampton, England
Pros
The environment is extremely friendly and supportive.
Cons
There aren't any negative things as such.
Bromford Response3dThank you for taking the time to share this feedback with us. At Bromford, we are passionate about our colleague experience, DNA and culture, and I am thrilled to hear that your experience whilst working at Bromford has been positive. All the best, Natalie
- 5.09 Oct 2023Anonymous EmployeeCurrent Employee
Pros
Friendly environment. A good career opportunity.
Cons
Hardly any cons to highlight.
Bromford Response3dThank you for taking the time to share this feedback with us. At Bromford, we are passionate about our colleague experience, DNA and culture, and I am thrilled to hear that your experience whilst working at Bromford has been positive. All the best, Natalie
- 3.09 Jul 2023CoordinatorFormer Employee, less than 1 yearChipping Sodbury, England
Pros
At least on the surface, a real attempt at helping people through social housing Efforts made towards improving workplace environment Environmental ethos in terms of building new houses sustainably My manager was really great, though most managers were really not good. Amazing sick-leave policy and generally felt like Bromford would take care of you if bad times fall upon you (never had something like this happen to me fortunately but it did feel like they would care and support you)
Cons
Overworked, poorly paid 'lower down' staff Increasingly insistent on working at the office, even if that means working there on your own with very little integration with colleagues (to the point of tracking your lanyard tap-ins at the door) Doesn't feel like Bromford empowers its tenants, but instead generates repeated cycle of unemployed people with no incentives to work (and therefore lose their cheap rent) so begs the question of what Bromford stands for / how they help the world (this coming from someone who strongly supports council housing and social welfare)
3 - 4.015 Aug 2023FinanceCurrent Employee, more than 1 year
Pros
Flexible working, does what it says on the tin. Enabling you to take some control of your work life balance. Great people, the employees at Bromford are genuinely incredible, helpful, hardworking and welcoming. Good range of benefits and rewards. Training opportunities available and lots to access on the hub. Nice offices. Middle management are brilliant, SLT disconnected. With only a couple of exceptions.
Cons
Parking is a nightmare. Lots of change and restructuring taking place within the business which causes concern and instability. Staff leaving due to lack of transparency on what’s going on. Communication, specifically SLT down is minimal and one way. Don’t feel engaged or that you have any input or voice. Often falls on deaf ears. No consultation. Due to this staff morale is impacted. Short staffed within certain teams, is causing issues with work loads, lack of opportunity in certain teams due to lack of recruitment or simply not filling vacancies. This leads to lack of progress options within teams, no career opportunities within existing teams. All negatives easily fixed but to deliver transformation you need excellent communication, transparency, buy in, and staff.
- 2.07 Nov 2023Multi Trade OperativeCurrent Employee, less than 1 year
Pros
Wages average but want more work for it.
Cons
Management very poor no back up lie to your face tells more lies to get there self out of trouble, people beneath them have no trust and no respect.
2Bromford Response3dThank you for taking the time to share this feedback with us. We appreciate and value your input as a colleague and would be keen to discuss this further with you. At Bromford, we are passionate about our DNA and culture, and we want all our colleagues to feel that Bromford is a place where they belong. I am sorry that your experience so far has not been positive, and we would really like the opportunity to improve your view and demonstrate that your opinion and experience is valuable to us. I would encourage you to contact us my emailing - recruitment.team@bromford.co.uk, to discuss this further. All the best, Natalie
- 2.013 Apr 2023Neighbourhood CoachFormer Employee, more than 8 years
Pros
Friendly team, coffee card for field based workers, supportive middle management that are trying their best.
Cons
Bromford has become a toxic place to work over the last couple of years and it's been sad to watch this happen. Front line colleagues carry a huge amount of pressure and are held accountable but customers but don't have the resources to back them up and fulfill their roles. It seems impossible to get things resolve at times. Middle management are trying their best to support colleagues but when there are issues that need escalating, they receive no support from SLT. This has resulted in many front line colleagues feeling unheard, frustrated and backed into a corner, deciding to leave instead. Senior leaders encourage colleagues to be honest but when they are they aren't listened to or responded to. Bromford advertise the idea of flexible working but in reality this is difficult because workloads are so unrealistic. Bromford talk a lot about personal development and growing their own but there are very few opportunities and more recently any opportunities that do arise seem to be filled by friends of senior leaders rather than the right person for the role. It's only since leaving bromford that I've realised how toxic it has become and also what a negative impact working here had on my mental wellbeing and personal life.
2Bromford Response8moThank you for taking the time to add a review for us and is disappointing to hear of your experiences of Bromford. Our aim as a business is to ensure that the customer is at the heart of everything that we do. Our colleagues mental health and work life balance is important to us and our flexible working approach was designed to support our people deliver results for our customers. We aim to provide multiple platforms and pathways to enable colleagues to share their experiences, concerns and suggestions on how we can ultimately make Bromford a better place for our people to support customers in the best way possible. We have a number of career pathways, learning platforms and internal courses to support our internal workforce and this is reflected with our rate of internal moves and promotions.
- 4.030 Oct 2023Customer AdvisorCurrent Employee, more than 3 yearsWolverhampton, England
Pros
Flexible benefits Flexible working style Some really lovely people
Cons
Senior leaders not the greatest Communications are poor
Bromford Response3dThank you for taking the time to share this feedback with us. I appreciate and value your input as a colleague and would be keen to discuss this further with you. At Bromford, we are passionate about our DNA, culture and supporting leaders to build their skills and deliver a brilliant colleague experience. Your feedback will help us ensure that leadership programmes are continuously developed, and feedback is shared with the relevant business areas to make the required improvements. Our intention is to make Bromford the best place you have ever worked, and we would really like the opportunity to improve your view and demonstrate that your opinion and experience is valuable to us. I would encourage you to contact me by emailing - recruitment.team@bromford.co.uk, to discuss this further. All the best, Natalie
- 5.012 Aug 2023Income Management AdvisorCurrent Employee, more than 1 yearGloucester, England
Pros
Flexible working isn’t just a ‘fad’ or something to entice people in - it’s actively encouraged and helps us manage our work life balance fairly. No job is perfect, but having this flexibility to fit work around my life (and not the other way round) means that the job is almost perfect for me! My team is great - I’m proud to call them not only teammates but friends and we all pull together to get the job done Career progression opportunities are great too - for example the ATP talent progression programme which anyone can apply for. I’m looking forward to joining the next cohort for this programme. Spacious and well equipped offices make the days when I’m working in the office a pleasure. I tend to do 2 days a week in the office and little touches like free breakfast and free drinks make it even nicer. The business constantly asks for feedback and I feel the results of this are always looked into (if not actioned where applicable), I get the sense they are always striving to make Bromford a great place to work. People are very quick to leave negative reviews, but I personally love working for Bromford. Yes there are pros and cons (as there will be with any job), but I truly feel Bromford have my best interests at heart. Bromford are very fair to its employees and customers and I think you’d be hard pushed to find an employer as flexible and as forward thinking as Bromford, I have never been in a company with these kind of benefits and I genuinely think we are looked after really well.
Cons
Parking can sometimes be an issue at offices The new system implementation could have been smoother but show me any business that has done this without a few hiccups and I’ll eat my hat!
- 3.020 Jul 2023Neighbourhood CoachCurrent Employee, more than 5 yearsWolverhampton, England
Pros
Could be a great job with amazing customers if we could just get it right.
Cons
Lack of communication between teams makes the job extremely hard and lets down the customers. Compared to other housing associations the wages are poor and many long term NC’s are leaving and taking their wealth of knowledge with them because they have had enough of chasing their tails.
2 - 1.013 Apr 2023Head of ServiceFormer Employee, more than 8 years
Pros
The memories of great staff and culture
Cons
It's been very sad to see the decline at Bromford, but it really is the most toxic place to work and i would recommend that everyone avoids it like the plague. As a social housing provider it should be focused on the customer and ensuring everyone has access to a decent home. Instead it's about the CEO and directors taking home big salaries and boasting that they have a big monopoly set! The old boys club is rife and unless you're a yes man, you stand no chance. Middle management are frazzled from being in the middle of staff trying to do their best and senior leaders who are about their own ego and not interested in doing the right (or professional) thing. If you value your mental health, please don't go here. I and many of the other people that have left since the merger feel broken - it's not until you work somewhere else that you realise how abusive it is as an employer.
3Bromford Response8moThank you for taking the time to add a review for us and is disappointing that you feel Bromford has declined. Our core business is to continue to ensure that the customer is at the heart of everything that we do. Although there have been changes post merger, our strategic aims, core purpose and responsibilities as a housing provider are clear and transparent for colleagues and customers alike. Our Great Places To Work survey indicated that internally, trust in our leadership and our vision has improved and there are several leadership competencies that everyone with line management responsibilities has to adhere to.
Bromford Reviews FAQs
Bromford has an overall rating of 3.2 out of 5, based on over 378 reviews left anonymously by employees. 48% of employees would recommend working at Bromford to a friend and 44% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
48% of Bromford employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Bromford 3.5 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.
