The business lacks any real structure or defined processes, which results in inconsistency, inefficiency, and confusion across teams.
It is increasingly operating like a call centre, without the necessary management support, procedural framework, or strategic oversight required to sustain performance or staff wellbeing.
Employees are underpaid for the level of work expected, with no formal pay review process or clear path for progression.
Earning potential is limited, yet targets are continually raised without providing the tools, support, or infrastructure to achieve them.
Internally, there’s no standardisation in sales etiquette or client handling, leading to inconsistency and disjointed service delivery.
Meanwhile, internal messaging is overly focused on business success and ambitious growth targets—particularly the push for "double-digit" growth: while failing to acknowledge or invest in the wellbeing of the people expected to deliver those results.
There’s a growing disconnect between leadership ambition and frontline reality, which is contributing to low morale, high frustration, and a sense that staff are undervalued.
