Creative Support Reviews

Cons

The organisation gets a lot of flack from support workers, but you'll find these problems in all other organisations and companies in the care sector.

Cons

sometimes a lack of communication

Cons

The pay is poor and not equal

Cons

For 10+ years I was happy I my role however there were many issues I can who against in the last few years. Communication from the exec team was a big issue.
I worked up and down the country being as supported and committed as I could and got no thanks in the for going above and beyond.
Payroll has always been an issue and will never change until the systems are all electronic.
The hard work goes unnoticed even that if the support staff
Other managers don't know what they are doing and big mistakes get covered up rather than accountability for those that do wrong including the exec team.
High agency use effects morale, efficiency and continuity of care.
Training is not refreshed as a priority for senior managers as they know everything.
The company expands in areas they know nothing about.

Cons

Seriously how many times are you jokers going to lose staff because of the payroll department?
There's only so many times you can say we do everything we can to support our staff before you start looking like a laughing stock. I have literally just resigned today 24/12/18 because it's taken 10 days, multiple phone calls, emails and me threatening legal action just to get the money i was owed.
Yes yes i know whoever replies will say the time sheets came late, that's a cop out, it's a known go to excuse for payroll to dodge responsibility for their screw ups and it's not the first time it's happened to me either.
I'm genuinely gutted because i was enjoying the job a lot, but i refuse to be treated like a mug. The last time i called, i was put on hold then on to a voice mail line, all because they didn't want to have an awkward conversation. It's my colleagues at the service i work with i feel bad for as i was meant to be working over new year and now I'm not, this is going to put them under unnecessary pressure.

For whatever reason no one seems to want deal with the payroll departments incompetence, maybe they're too pally with certain managers or something along those lines, but this is obviously just speculation.
This company will bleed decent people until higher management wake up and deal with the constant mess ups and excuses from payroll, and the fact that it's still not being addressed proves they just don't care, i suppose it's ok as long your pay from behind your comfy desk is correct eh guy's and girls?

Cons

Lack of support to staff, unprofessional management, ill desicion making and staff drink alcohol on site (including deputy line managers), as well as condoning the use of drugs by residents, ridiculous hours of work, and staff usually come in late making you wait usually up to thirty mins frequently, and they say they reimburse additional costs to be placed at bolton services but in reality thats a lie.

Cons

Minimum pay for a lot of responsibility. No sick pay, so support workers come in sick and spread their germs around. Wages are often wrong and support workers aren't allowed to contact wages themselves, as they are "only" support workers! So you have to nag a manager to contact wages on your behalf. Management are uncaring and arrogant. They promote their friends, attempt to have affairs with other managers. They suspend support staff on a whim. They try to rule through fear, but they only pay minimum wage so staff just leave. They penny pinch on everything. They don't provide correct training or provide the right tools to do the job properly. Not professional. Staff are physically and mentally suffering.

Cons

The Payroll Department - There are far too many issues that need resolving in the payroll department. Employees cannot get through to the payroll team via telephone and its not acceptable.

Timesheets - There are too many issues with processing timesheets that cause pay issues. New ideas are needed to resolve this as management spend their valuable time chasing timesheets.

Wages- I appreciate that CS is a not for profit charitable organisation however the jobs that Support Workers are expected to undertake needs to be reflected in the pay.

Retention- The company relies too much on agency staff and needs to invest in its recruitment process and retaining its valuable employees. There are too many employees recruited that are not well matched to job roles.

Cons

Can be really really busy sometimes, but i would hate to be bored

Cons

Management treat staff like dirt. If your face doesn't fit they will treat you terribly.
There is a huge blame culture within this organisation and management will try to blame staff when things go wrong.
They discriminated against me due to my mental health problems.
Payroll consistently mess up your pay and take a long time to rectify their mistakes.
Huge workload for terrible pay.
I hardly ever had a lunch break but they always took half an hour a day from my wages!
Management bully staff members that do not agree with everything they say.
No support for staff experiencing difficulties.
Promotion is based on who management like and not who is best for the job.
A truly horrible organisation. Please do not take a job up with this company and do not let them "care" for your loved ones. They are an awful company!