Debenhams Reviews

Cons

No free food, store discount difficult to get

Cons

Large teams, especially around Christmas make it difficult to inform and coordinate everyone for certain tasks. Though this is easily solved via group meetings or organisation before shifts start.

Cons

Pay should reflect performance

Cons

Since minimum wage ( actually as soon as they knew it was increasing to £7.50, so many months before) staff, upon leaving were not replaced.
We operate on skeletal staff now and during holidays/sickness it’s putting unpresidented pressure on the few staff there.
I work as a bra fitter, but recently did a shift where I was covering three separate departments. No supervision as it was supervisor and sales managers ‘day off’.
If Debenhams can’t adequately staff their stores , when they pay minimum wage they shouldn’t be trading.........
But from the CEO ( who won’t be involved and won’t get to know) as it goes down the ranks, and there’s a lot of those, ideals get distorted and egos, and beating each other’s targets take their toll on those sales advisers right at the bottom.
Customers should never complain to the store manager. They should write/email the CEO. All the store manager cares about is getting his bonus for accounts that the till staff have opened. I’d really love to know how much an account is worth because they are fanatical about it. I’m not going to dwell on account opening simply because it shouldn’t exist - it makes staff and customers miserable, but mainly because it has no place in retail, something all other high street stores realised years ago.

Cons

Hard to change or book off shifts at times

Cons

Managers not enough experience and bad attitude

Cons

Unorganised, not flexible with hours despite being on a flexible contract, poor notice of shifts and profit focused culture.

Cons

Pressure on getting debenhams accounts opened.

Cons

Although there are lots of opportunities to move around, there isn't many to be advanced in the current role, and pay rises happen rarely and if so you have to fight and voice it, there is ery little increase unless moving around to a different team - this is to get a fair increase.
Efforts aren't recognised enough and so there can be a high turnover in younger employees that are working on their careers.
Some employees have been working at the head office for 5-10 years+, if you're not that ambitious or looking to advance, it is a good place to work.
Processes and procedures are outdated, because some of the senior /management and employees have been working there for such a long time, many are reluctant to grow with technological changes, which is a shame as there is much more potential to evolve and boost efficiency.

Cons

Failing to balance workload with customer service, low wages in comparison to other retailers, lack of support from head office to achieve targets.