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Debenhams Reviews

Updated 16 October 2017
712 reviews

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2.8
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Debenhams CEO Sergio Bucher
Sergio Bucher
70 Ratings

712 Employee Reviews

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Pros
Cons
  • There is a LOT of pressure on staff to open credit cards/accounts for customers that don't always understand what this means for them (in 56 reviews)

  • Since minimum wage ( actually as soon as they knew it was increasing to (in 43 reviews)

More Pros and Cons

  1. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Services
    Former Employee - Food Services
    Recommends

    I worked at Debenhams part-time (More than 3 years)

    Pros

    Great staff, flexible hours, good management

    Cons

    No free food, store discount difficult to get


  2. "Debenhams Restaurant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Service Advisor in Carlisle, England
    Current Employee - Food Service Advisor in Carlisle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Debenhams part-time (Less than a year)

    Pros

    Fair salary and good working hours. Large team allows flexible work times if required. Very friendly staff, and are taught new skills, such as barista work.

    Cons

    Large teams, especially around Christmas make it difficult to inform and coordinate everyone for certain tasks. Though this is easily solved via group meetings or organisation before shifts start.

    Advice to Management

    Try to listen to employees opinions and ensure positive comments outweigh negative to promote better workers. Too much negativity can sometimes bring spirits down. Also problems with staff should be dealt with effectively and in private.


  3. "Like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Debenhams full-time (More than 8 years)

    Pros

    The people you work with

    Cons

    Pay should reflect performance

    Advice to Management

    Performance management needed across the board


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "An awful lot of variables will affect your working experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bra Fitter
    Current Employee - Bra Fitter
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Debenhams part-time (More than 5 years)

    Pros

    I have worked at Debenhams for six years. By far the most enjoyable part of the job are your work colleagues, and most customers. The store I work at has a lot of long serving staff who are dedicated and are crucial to the smooth running of the branch.
    They could operate without a manager.

    Cons

    Since minimum wage ( actually as soon as they knew it was increasing to £7.50, so many months before) staff, upon leaving were not replaced.
    We operate on skeletal staff now and during holidays/sickness it’s putting unpresidented pressure on the few staff there.
    I work as a bra fitter, but recently did a shift where I was covering three separate departments. No supervision as it was supervisor and sales managers ‘day off’.
    If Debenhams can’t adequately staff their stores , when they pay minimum wage they shouldn’t be trading.........
    But from the CEO ( who won’t be involved and won’t get to know) as it goes down the ranks, and there’s a lot of those, ideals get distorted and egos, and beating each other’s targets take their toll on those sales advisers right at the bottom.
    Customers should never complain to the store manager. They should write/email the CEO. All the store manager cares about is getting his bonus for accounts that the till staff have opened. I’d really love to know how much an account is worth because they are fanatical about it. I’m not going to dwell on account opening simply because it shouldn’t exist - it makes staff and customers miserable, but mainly because it has no place in retail, something all other high street stores realised years ago.

    Advice to Management

    Those area managers who are saving on wages and beating targets are not anywhere near as good as they think they are. They do it the easy way. Sales figures would be far higher with more staff..... I don’t even know what my area manager looks like, and he won’t interact with shop floor staff. Treat your sales advisers with the respect they deserve . They hold the key to the success of your business. John Lewis seem to understand how important this is .


  6. "Good job for part-time students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in West Thurrock, England
    Former Employee - Sales Associate in West Thurrock, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Debenhams part-time (More than 3 years)

    Pros

    Good job for part-time students

    Cons

    Hard to change or book off shifts at times


  7. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Debenhams part-time

    Pros

    Good pay and benefits
    Friendly staff

    Cons

    Managers not enough experience and bad attitude

    Advice to Management

    Better managers


  8. "Temporary Sales Adviser Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Debenhams part-time

    Pros

    Decent pay at the London stores, overtime readily available and decent benefits once probation is completed.

    Cons

    Unorganised, not flexible with hours despite being on a flexible contract, poor notice of shifts and profit focused culture.


  9. "Debenhams"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Debenhams part-time

    Pros

    50% of Cinema
    1 hour break

    Cons

    Pressure on getting debenhams accounts opened.


  10. "Enjoyed my time here! Lots of opportunities to move around departments."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Debenhams full-time (More than a year)

    Pros

    The people are diverse, some of the nicest and down to earth people I ever worked with.
    A pretty relaxed working environment.
    There are great opportunities for moving around different teams/depts.
    HQ location is great.

    Cons

    Although there are lots of opportunities to move around, there isn't many to be advanced in the current role, and pay rises happen rarely and if so you have to fight and voice it, there is ery little increase unless moving around to a different team - this is to get a fair increase.
    Efforts aren't recognised enough and so there can be a high turnover in younger employees that are working on their careers.
    Some employees have been working at the head office for 5-10 years+, if you're not that ambitious or looking to advance, it is a good place to work.
    Processes and procedures are outdated, because some of the senior /management and employees have been working there for such a long time, many are reluctant to grow with technological changes, which is a shame as there is much more potential to evolve and boost efficiency.

    Advice to Management

    Give and create more opportunities within teams so that they're able to advance their careers.


  11. "A changing company unsure of it's direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Debenhams full-time (More than 5 years)

    Pros

    Great team, supportive HR, trying to improve itself as a company in terms of it's service proposition.

    Cons

    Failing to balance workload with customer service, low wages in comparison to other retailers, lack of support from head office to achieve targets.

    Advice to Management

    The company want to focus on service, yet they continue to increase workload and cut payroll... Need to balance these if the company strategy is to be successful.


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