Debenhams Reviews | Glassdoor.co.uk

Debenhams Reviews

Updated 21 June 2018
933 reviews

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2.9
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Debenhams CEO Sergio Bucher
Sergio Bucher
154 Ratings

933 Employee Reviews

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Pros
  • "Staff Discount even on sale items" (in 131 reviews)

  • "Friendly staff, cance to progress" (in 52 reviews)

Cons
  • "Poor pay for under 25 for the job which is probably harder than an usual sales advisor job anywhere else due to needing to open credit cards" (in 81 reviews)

  • "Pressure to open accounts each day" (in 22 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great chances to learn and develop"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Debenhams part-time

    Pros

    Supportive management
    Friendly co-workers
    Training opportunities
    Fast progression
    Trust to work independently

    Cons

    Certain pressure to sell accounts and meet daily targets


  2. "Lovely place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Debenhams part-time

    Pros

    busy interesting place to work, lovely staff

    Cons

    lack of overtime - impacted overall pay

  3. "Not the best, not the worst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Debenhams part-time

    Pros

    Great collegues, good working hours, plenty of break time if you work 8+hours

    Cons

    Constantly being scheduled in for 5 hour shifts so no break time would be given, manager would change shifts around all the time without letting you know, consta pressured into singing people for Debenhams mastercard

    Advice to Management

    Recognise people for their skills in customer service and not only by how many mastercard accounts they open


  4. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glasgow, Scotland
    Former Employee - Anonymous Employee in Glasgow, Scotland

    I worked at Debenhams part-time (Less than a year)

    Pros

    Younger staff are friendly, nice large store.

    Cons

    Older staff are rude and expect you to run around after them. They staff don't let you drink water on shift as it is "unprofessional". Customers can be rude also. No staff discount for seasonal workers. Toilets are dirty.


  5. "Really not a good working environment, everyone you become close with leaves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Make good friends with work colleagues

    Cons

    Nasty managers who only care about accounts
    Unfair shifts


  6. "Sales Advisor (christmas temp)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Debenhams part-time

    Pros

    Friendly staff, Reasonable Pay and Good hours

    Cons

    Not many opportunities for overtime


  7. "Debenhams"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Debenhams part-time

    Pros

    Decent pay per hour, clean, chilled environment. Good induction and good training is provided- lots of opportunities to learn new things.

    Cons

    Minimal progression available - people in my store had the skills to be a Supervisor but were stuck on Senior Sales Advisor. Underpay staff aswell.

    Advice to Management

    Don’t let underpayment of staff happen - treat staff more like people rather than objects to achieve your targets for you.

  8. "Christmas Temp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Wigan, England
    Former Employee - Sales Assistant in Wigan, England
    Recommends

    I worked at Debenhams part-time (Less than a year)

    Pros

    Friendly team. Chatting to customers. Goes quick when busy. Enjoyed displaying stands. Make friends.

    Cons

    Standing up for long periods of time. Boring when unpacking boxes for hours.

    Advice to Management

    Ensure a mixture of tasks on shifts.


  9. "Food services"

    StarStarStarStarStar
    Current Employee - Food Services Adviser
    Current Employee - Food Services Adviser

    I have been working at Debenhams part-time (Less than a year)

    Pros

    Easy job. Full training given.

    Cons

    Not enough equipment, i.e. coffee machines, tills, cleaning equipment.


  10. "So far so..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Milton Keynes, England
    Current Employee - Sales Advisor in Milton Keynes, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Debenhams part-time (Less than a year)

    Pros

    The staff are lovely people

    Cons

    Sometimes people will find ways to skip the work they have been given and have other people do it for them or leave it for the people to come into work the next day.
    Management isn't that well organised (I was asked if I wanted more hours - which I said yes to- but that hasn't happened and it's been a good few months from that point onwards.
    There was always a constant need to push the Debenhams credit card and if you failed to meet your targets for each department, you get sent to other departments to try and get them for your floor. All in all, it's a stressful situation if you are in that position.

    Advice to Management

    When a staff member puts forward and idea or opinion, no matter the size of the number of people that agree/ disagree, there should be a solution to make people happy or find a balance. Not implementing a change and relying on staff members to cope around that change.


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