Defaqto Reviews

4.4

87% would recommend to a friend

(66 total reviews)

John Milliken

85% approve of CEO

79% positive business outlook

Defaqto has an employee rating of 4.4 out of 5 stars, based on 66 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Defaqto employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

66 reviews
1.0
27 Jan 2023
Recommend
CEO approval
Business outlook

Pros

- The salary was fair for the application support analyst position - Defaqto appear to provide access to training for some staff - Senior management share regular updates in the form of company calls to staff, which is welcomed

Cons

- At least in the department that I worked in (Application Support), micromanagement featured heavily and despite raising issues, they did not seem to be sufficiently addressed - Treated very much like a child by management, can easily be compared to being in school - There doesn't seem to be much openness to change from management, with the general feeling of "my way or the highway" - An obvious lack of trust given to staff - Despite being asked to purchase and claim back the cost of a laptop bag, phrased as a benefit upon induction, being asked to give this back at the end of employment. Bit of a kick in the teeth to not even get to keep a laptop bag that you were at one stage out of pocket for, despite great profits to the company. - Despite company celebrating mental health awareness day each year, a clear lack of action when mental health is deteriorated by poor management. - Despite talking to HR about these issues and subsequently being raised with the manager involved, very little change occurred.

avatar
Defaqto Response
3y
I’m aware that issues were raised regarding your mental health and that your manager and HR tried to work with you to find a solution. Whilst your manager had the best of intentions in their approach to supporting and training you, it obviously wasn’t a good match for your preferred way of working. I’m sorry that it didn’t work out and wish you all the very best of luck for the future.
3.0
21 Dec 2025

Decent, low pay

Recommend
CEO approval
Business outlook

Pros

Good people Good benefits and pension

Cons

Pay much below industry standards Incompetent upper management Poor communication

Viewing 1 - 3 of 66 Reviews

Glassdoor has 67 Defaqto reviews submitted anonymously by Defaqto employees. Read employee reviews and ratings on Glassdoor to decide if Defaqto is right for you.