No job security, little growth opportunity, so-so benefits - Customer Service Representative (CSR) Amazon Employee Review

3.0
19 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Gained new skills in communication and Customer service

Cons

-Salary are low, given the amount of work you put in, it's really low pay. -Long hours - No other breaks (bathroom, breather, overwhelmed, water, etc.). Only lunch and two 15-minute breaks. -No room for growth, no raises, no incentives whatsoever even if you're overachieving target. - Unclear and often poor communication from management and team restructuring happens too often. -No motivation, not the best company when it comes to work life balance and empathy for employees. -Forced overtime and time off, Non stop calls with only a minutes in between with unrealistic metrics.

Explore other reviews about Amazon

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

good company, great learnings, good pay

Cons

more layoffs, very uncertain, long interview process

5.0
10 Jan 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
See reviews by: Helpful|Rating|Date|All