If you have no life this position is for you - Customer Service Representative American Express Employee Review

1.0
22 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Sick time and PTO hours are great as you will need this for your mental health.

Cons

Most of the leaders are crabs in a bucket screwing over any and everyone to make it to the top. They sell you with that extra incentive but its almost impossible to get the bonus with out selling your soul on every call. The metrics is a scam to not pay out but you literally give your all on a call. This position is for you if you have no outside work life.

Explore other reviews about American Express

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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