Disappointing treatment of pregnant employees and new mothers - Executive Assistant American Express Employee Review

1.0
25 Jun 2016
Recommend
CEO approval
Business outlook

Pros

Unfortunately I can't think of company pros at the moment. I think they used to be a great place to work as there are many employees who have been there 20+ years. But the consensus is that treatment towards employees has taken a negative shift over the last several years

Cons

When I became pregnant I was demoted in my position due to my "special condition" and told that I should think about if I had a future with the company. I was given a hard time about my morning sickness, doctors visits. Then denied job protection through FLMA due to out of office time for dr visits. I found out this happened to other employees who were expecting. Including being told they could no longer work from home once becoming pregnant (American Express allows employees to work from home on certain days if needed)

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5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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