Pretty OK despite all the confusion. - Project Manager American Express Employee Review

2.0
8 Jan 2009
Recommend
CEO approval
Business outlook

Pros

The opportunity to work with some very talented people. Also, the opportunity to learn good industry best practices that are highly sought by other companies.

Cons

Jobs, roles/responsibilities, measures of success are not well defined, so everyone does their best to define them on their own. Add to that what's required to Exceed Expectations (Make Up Your Own Project And Get it Approved Yourself), and you're left with a darned confusing situation. In Technologies, few teammates and leaders/team members know each other very well because team changes take place as few as two and as many as four times a year. As a result, the level of trust needed isn't there and we often aren't aware of our teammates' full abilities.

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5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and benefits

Cons

Outdated systems and people repeating work

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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