4.0
26 May 2012
Former employee, more than 10 years
Tampa, FL
Recommend
CEO approval
Business outlook
Pros
Great benefits and better than average pay, with great employees. If you are after security and a lifetime career then American Express is for you.
Cons
American Express Europe are much more pro the employee than American Express in the U.S. If you work in a large travel call center you will be monitored from the time you walk into the building until you leave, and only allowed to move from your cubicle at times allotted by Staff Planning. Vacation time is subject to a bidding system with longest serving getting first pickings. Promotion can be subject to favoritism rather than skill and hard work.