Don’t be fooled by appearance - Concierge American Express Employee Review

2.0
1 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Pay and benefits. (Don’t pay attention to the bonus/incentive structure for phone jobs....it’ll change a lot.) Parental leave is great for this country and is inclusive, just like the company tries to be. Sunrise office is new and looks pretty cool. It’s a huge improvement from the office back in plantation. Prestigious brand and looks good on resume.

Cons

There are abusive people in power/leadership and there’s nothing you can do. If you report them, they won’t lose their job but they will try to get back at you if you go to HR **example of abusive leadership: a TL trying to make me quit when I was pregnant by playing mind games but also saying things like “you know this job is your only option. No one would ever hire a pregnant lady. Now you’re crying? You cry all the time so I have no empathy for you.” I also know of men in leadership who have touched women inappropriately, specifically platinum TLs. Favoritism is extreme: if you are friends with your leader, you actually don’t have to do any work, AND you’ll get promotions! If you are not friends (seemingly because you’re a different race than all the leaders & favorites) your work will be nit picked constantly.

Explore other reviews about American Express

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Uncapped commission. Hybrid Work Great Company

Cons

Difficult if you don't have experience.

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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