On the way down, the view isnt as nice - Vice President - International American Express Employee Review

3.0
20 Jun 2009
Recommend
CEO approval
Business outlook

Pros

Good entry for the resume.

Cons

AMEX was a very good company years ago...the golden years were the 1980's. After 9/11 the company never quite recovered and the gloves came off way before the current financial crisis. While never competent at basic processes like human resource management and information technology, AMEX did very well through creative marketing and talented people. Now, it's just another lame duck bank which doesnt even pretend any more to be at the forefront of current management trends. Unfortunately, AMEX has run out of ideas and is quickly running out of talent. The only long term plan is short term survival....while AMEX will be around for a long time, it's a pale shadow of the exciting and dynamic company it once was.

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5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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