Stagnation and limited opportunities - Project Manager American Express Employee Review

2.0
16 Feb 2022
Recommend
CEO approval
Business outlook

Pros

The people you work with are great. Teams do work well together once you get used to al of them. That can be a bit hard when you are first learning. The benefits are solid, but not great. In light of the pandemic, they have made changes that are good.

Cons

You cannot grow and gain skills in your role. If you want to move forward in the company, you need to do trainings on everything. There's no hands-on experience. There's no desire to up-skill employees. Senior Management wants everyone to be the same type of manager and worker. When you want or try to do thing differently, they tell you to stop. There's fear of trying new things and taking a chance on someone. Instead, it's all about playing it safe. Things take way too long to complete, with some exceptions. For some projects, you need to have 3-4 teams involved in the decision process. That's not efficient. Everyone is stuck in back to back meetings all day. Processes are inefficient. There is never enough time or people to get work done. You always seem to be on a small and mighty team trying to do the work of a large team. Based on how projects are run, there's never an end game. There's never a light at the end of the tunnel.

Explore other reviews about American Express

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and benefits

Cons

Outdated systems and people repeating work

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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