2.0
13 May 2024
Current employee, more than 3 years
Recommend
CEO approval
Business outlook
Pros
It was all great until they decided to outsource employees from Mexico and fire half of the department. Then demand you pick up the pace because they fired everyone and the call volume went up and there aren't enough people to answer the calls. the employees that they couldn't find a reason to fire, yet, they make sure are miserable by changing their schedule so you do not see your family, cap your commissions, and scrutinize your metrics with a fine tooth comb so you will quit because they are done with remote. I can only believe that all the hype about Amex being a great place to work is for different departments other then travel.
Cons
Great benefits. Decent travel benefits.